Maintained a focus on Service Values and Service Excellence with data AnalyticsResponsible to develop & implement new measures for higher service revenue, service profitability,Customer retention & better customer satisfaction & Going Digital8% increase in Customer Retention using the analytical & regression Methods.Job card opening time reduction by 5 mins/JC & cost reduction by 30% by introduction of digitization10 points Satisfaction improvement through Voice & feedback Text miningWarranty Failed part (Pareto Analysis) & cost reduction to OEM by introduction of strategy helped in saving of Millions to the organization

Increased 7% market reach, led network expansion in 4 cities, commissioned and mentored 2 new dealerships, raised vehicle inflow by 18%, and upgraded infrastructure. at 7 sub-services centers,Strategized service marketing activities, leveraged Business Intelligence tool for service load growth, organized monthly service camps, guided a 25-member team for PR and promotions at 6 outlets, attracting 2000+ footfall, Topline impact of INR 20+ LakhsDeveloped 100+manpower on medium and advanced technical skills, through on-the-job training, improved customer experience through adherence to service standards, and leveraged Business Intelligence for service load growth

Dealer Appointment to Activation Across Chandigarh, Punjab, Himachal, Haryana, J&K & Uttrakhand

Customer feedback, handling complaints related to service, warranty & quality.Service network expansion in the rural pockets of assigned territory.Improving Customer Satisfaction Index (CSI) of the Dealerships

Streamlining and developing service systems at dealerships for enhance efficiency.Conducting training programs to enhance operational efficiency at workforce, focusing on technical and customer care aspect.

Providing technical advisory & consultation on equipment specification, evaluation, selection, configuration, integration, installation & testing of new systems. Conceptualizing & implementing services plans/policies for the organization, ensuring accomplishment of business goals.Successful customer support planning for the launch of new concept machine Sugarcane Harvester in the Indian Market.Active participation in key marketing activities with present and prospective clients.Making strategic contributions to product launches, promotions, advertising and high-profile exhibitions

Worked on the launch of Sugarcane harvester JD 3520 in the Sales & marketing team.Worked closely with FICCI to co ordinante the Mega show EIMA-09 @ Delhi ,