~Develop and implement comprehensive test strategies, plans, and test cases for backend, frontend, and Android applications~Conduct thorough testing to identify bugs, defects, and performance issues in software products~Collaborate with developers, product managers, and other stakeholders to understand user needs and project requirements~Perform root cause analysis (RCA) for reported bugs and implement measures to prevent similar issues in future releases~Provide leadership and mentorship to junior QA team members, assisting in their professional development~Work closely with the development team to improve the software development lifecycle and promote a quality-first mindset~Document and communicate test results, progress, and potential risks or issues to stakeholders~Performance & Load Testing~Analysing CS tickets

~Testing of requirements and checking them for completeness and consistency~Creation of a set of tests cases based on requirements and plan configurations that are necessary for testing~Performing pre-planned (and ad-hoc!) tests, describing and documenting the found errors, and steps for reproducing them

~Project and program planning & execution~Improve customer service experience, create engaged customers and facilitate organic growth~Take ownership of customers issues, and new projects and follow problems through to resolution~Set a clear mission and deploy strategies focused on that mission~Develop service procedures, policies and standards~Work with the internal tech and product teams to meet requirements~Keep accurate records and document customer service actions and discussions~Ensure retention and satisfaction of all assigned clients~Analyze statistics and compile accurate reports with SQL~Sales lead generation and followup~Product testing and analysis

~Understand customer pain points and communicate with the product team to incorporate in the product roadmap.~Address any support queries our customers may have and manage clients' accounts.~Coordinate between Tech, Sales, Support, and Finance teams.~Developing project scopes and objectives, ensuring technical feasibility~Ensure resource availability and allocation.~Writing support article for the product.~Report and escalate to management as needed.~Manage the relationship with the client.~Provide training and educate client w.r.t the product~Streamline the Operations and Customer Onboarding flow.~Managing entire day-to-day operations related to Tech, Sales, Support, etc.

~Working on Product front-end development. ~Fixing issues related to websites~Bug fixing at the product level.~Code the Mockups provided by the UI/UX team. ~Coding and deploying product features using HTML,CSS,JS,Ruby.

~Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.~Coordinate internal resources and third parties/vendors for the flawless execution of projects.~Ensure that all projects are delivered on time, within the scope and within budget.~Coordinate between Tech, Sales, Support, and Finance teams.~Developing project scopes and objectives, ensuring technical feasibility~Ensure resource availability and allocation.~Writing support article for the product.~Develop a detailed project plan to track progress.~Use appropriate verification techniques to manage changes in project scope, schedule, and costs.~Report and escalate to management as needed.~Perform risk management to minimize project risks.~Establish and maintain relationships with third parties/clients.~Create and maintain comprehensive project documentation.

~Java~HTML ~Network security