👋 Hi there! I’m bringing near about decade of expertise in IT Service Delivery and Project Management. My career is characterized by the successful management of large-scale, complex projects and ensuring seamless IT operations across diverse, global landscapes.In my current role as IT Site Lead at CNH Industrial Technology, I've demonstrated my ability to oversee IT infrastructure and end-user services, ensuring peak performance and user satisfaction. My proactive approach has led to notable accomplishments, such as achieving a near-perfect NPS score and implementing cost-efficient asset management systems.🌟 Core Competencies:ITIL-based service delivery and process improvement.Strategic project management with adherence to budget and timelines.Effective stakeholder engagement and relationship management.Expertise in compliance, risk management, and IT audits.Strong analytical skills and data-driven decision-making.Lead Successfully global end-to-end service desk operations management projects with success for an HNI client.Effective knowledge of software license management and IT asset management, with effective cross-chargeback to the company. Proficiency in audiovisual technology such as Barco, Cisco, and Polycom to deliver excellent meeting support.🌟Professional Milestones:1. Spearheaded the timely IT setup of CNH's avant-garde office space, featuring advanced AV technologies and dedicated cyber defense infrastructure.2. Played a pivotal role in the successful migration of data centers and refresh of datacenter hardware for Deutsche Bank.3. Recognized multiple times as an exceptional performer at HCL & Microland , significantly contributing to the company’s growth and operational excellence.4. Successfully completed the transition of Service Desk (Level 1 & Level 2) & Identity & Access Management team for Rothschild & Co for HCL within in defined time line.My educational journey, including a B.A. in English (Honors) and specialized diplomas in IT and Project Management, complements my technical background, making me a versatile professional capable of bridging technical and business needs effectively.Outside of work, I believe in continuous learning and enjoy staying updated with the latest in technology. Let’s connect and explore how I can contribute to achieving your organizational goals! 🌐✨