 Responsible for safety of customers as well as employees. Responsible for solving customer complaints and staff disputes by finding root cause and correcting it to avoid such situations in future. Responsible for maintaining food levels throughout the shift and looking after inventory and any pilferage. Responsible for meeting the sales targets and monitoring labour cost on hourly basis throughout the shift. Responsible for Food Safety and cleanliness in the restaurant.

 Delivered friendly, fast and exceptional service; answering questions about the menu and suggesting drinks and meals accordingly. Coordinated with team members for accuracy and fast service to exceed guest expectations.

Managing a team of 40 membersResponsibilities include:• Effectively running the six support systems of the Restaurant - Inventory, Food Safety, Safety and Security, Planned Maintenance, Training and People’s Practices• P&L Management by following security procedures, maintaining Inventory, reviewing financial reports• Assisting in creating a positive work environment to accomplish business and profit plan objectives• Coordinating & working as a team to achieve good quality scores.• Quality supervision of the entire procedures such as Restaurant operations, coordinating plans created by the management with managers and above store leaders.• Organizing & creating all MIS reports daily, weekly, and at end-of-month and advising management with the scope of improvement.• Coordinating with the training team and executing effective in-restaurant training by updating team’s knowledge on the processes.

Promoted to the position of Shift Manager, within 3 months of joining McDonald's for exemplary performance and outstanding results:• Effectively used pre-shift and shift planning tools to ensure optimum QSC&V • Maintained critical standards for raw and finished product quality, service speed & quality, cleanliness• Motivated, trained and developed a team of 22 members on all operations, policies, safety guidelines• Resolved customer complaints, and ensured 100% customer satisfaction

Underwent a world-class Management Training Program, for future management roles

Gained experience in the 4 core departments which are Front Office, Food Production, House Keeping and Food & Beverage Service.Worked in Learning and Development Department for 3 Weeks