With 16 years of experience in IT development and support, I have a comprehensive background in ECM Documentum Suites, Java, J2EE, SQL, Oracle, Unix, JBoss, and Apache Tomcat. I am currently pursuing an Masters in Machine Learning & AI from LJMU UK.Over the past 1-2 years, I have immersed myself in Machine Learning, Deep Learning, and Natural Language Processing (NLP), developing and implementing data-driven models to address real-world challenges. My hands-on experience includes optimizing machine learning algorithms, neural networks, and NLP models, utilizing tools such as TensorFlow, Keras, Scikit-learn, SpaCy, and NLTK. I specialize in tasks like classification, regression, sentiment analysis, and text generation, with a focus on enhancing automation, decision-making, and business insights through AI.I am proficient in Documentum installation, upgrades, administration, and development, having served as a Technical Lead, Onshore Coordinator, and Application Developer. My strong grasp of ITIL and SDLC processes underpins my ability to oversee end-to-end IT service delivery, ensuring projects meet agreed-upon service levels and customer expectations. I have successfully managed projects from initiation to completion, delivering them on time, within scope, and within budget while driving process improvements to boost efficiency and effectiveness.