Abhishek Manjunath Email & Phone Number

Bengaluru, Ka, In

India

• Additional responsibility to set up and transition new SAAS product support teams and successfully managing 40+ members to provide support for multiple Aptean products ( EAM , Apparel ERP , EDI , Discrete across regions. Global Support Manager for MES Solution.• Played an instrumental role in hiring, bootcamp, best practices evangelization, and mentoring members to drive customer experience across support teams; through various novel initiatives and effective teamwork.• Received the Aptean Values in Action (AVIA) global award from CEO under the 'Foster Innovation’ category for the leadership and delivery.• The team members received several accolades from various customers and management team, appreciating their relentless efforts in providing the best customer experience.• Handling billable services projects ( From Requirement collection to delivery of the projects ) from CoE for FactoryMES product line.

Bengaluru Area, India

• Conducted interviews, hire, and train new technical support/IT staff• Contributed to product design and establishment of requirements ( Satellite Cube as a solution for a legacy issue, Tuned reports during the initial phase when the Escalation process was not proper, etc., )• Handled triage meetings with Development and Services teams since 2015.• Created Technical documents about regular issues and resolutions and share that with the team weekly.• Contributed to multiple support teams during the initial phase in installation of the product, support, and a custom report for Product Integration.• Delegated technical responsibilities and monitor the progress of projects• Successfully executed the given assignment and several aggressive targets in past years consistently with good teamwork and brought the incident backlog to 0 thrice since 2015.• Worked closely with project manager during all phases• Setting up recurring status meetings within team , consultants, and Developers• Motivated team members to work on objectives and goals and made sure they are achieved• Guiding Team members and motivating them to learn new technologies which would help the company• Fostered an environment in which people are able to fail. This helped in creating a space where they won’t feel micromanaged and were comfortable taking chances and feeling some autonomy in their work.

India

• Worked as a Lead DBA and handled multiple SQL Server Upgrades and Migrations• Handled critical Support issues related to SQL Server Database.• Collaborated with multiple teams to maintain Database and server availability.• Worked on AlwaysON Cluster environment for multiple customers.• Recieved "GEM Award" and "Best Team Award" for smooth delivery of multiple projects.

• Worked as a technical Analyst for FactoryMES Productline.• Provided technical Workaround solutions to product issues.• Handled multiple customers escalations.• Ensured all the Support KPIs are under control.• Contributed to Support backlog reduction to go below 30 from 150+ cases in Q4 2013.

Bangalore

• Worked on building SSRS report for our customers.• Involved in database refresh activities on the Staging environment for the development team.• Provided solution through SQL Triggers for a functional requirement

Pune Area, India

• Worked on database refresh activities for the Development team.• Resolved customer support issues related to SQL Server database.• Always kept support metrics in check.• Involved in Database recovery activities.• Setup log-shipping for our customers using SQL Server.• Ensured SQL Server best practices are followed.• Was involved in Activ Directory support for our customers.

Bachelor Of Engineering - Be, Information Technology

Master Of Business Administration - Mba, E-Commerce/Electronic Commerce

Education record