Abhishek Kumar Email & Phone Number

New Delhi, Delhi, India

New Delhi, Delhi, India

New Delhi, Delhi, India

In my current role into Apprenticeship Division, I am handling projects such as, DBT(Direct Benefit Transfer) which is announced by Hon. MInister Shri. Dharmendra Pradhan Ji. Under NAPS(National Apprenticeship Promotion Scheme), I led a pilot project in which approx 1 lac candidates are impacted with a disbursement of 40 Cr Rupees. Apart from it, I am also leading the SANKALP project "Apprenticeship Promotion Across Central Ministries/Departments" and leading Apprenticeship Portal management, Portal enhancement and training, Helpdesk management and Grievances as my core work areas and activities.

Gurugram, Haryana, India

Worked as a Process Associate in the initial days in the organization supporting sales and customer services related processes.  Catered to client and customer needs about e-commerce needs through blended outputs (call and emails).  Took follow-up with the logistics partners and handled escalations to gain customer satisfaction.  Promoted as a Customer Support Specialist & Admin Officer in 6 Months.  Implemented agent training and coaching initiatives to enhance productivity.  Escalating the feedback and discussing the scope of implementation with the management team.  Overseeing the maintenance of office facilities, and equipment.  Performing other relevant duties when needed.  Handle phone calls and all related correspondence.Handling different payment gateways, close chargeback and refunds within timeline to enable smooth payment flow.  Handling logistics accounts and ensure smooth shipping of orders to customers.  Provide administrative support for the sales team.  Coordinating office activities and operations to secure efficiency and compliance to company policies.  Supervising administrative staff and dividing responsibilities to ensure performance.  Responsible for handling DLT platforms and submission of headers and templates as per company requirements for bulk SMS services.

Gurugram, Haryana, India

 Acted as a bridge between customers and service provider for availing personal loan services. End to end support to customers for singing a loan at nearest POS. Answered customers’ sales questions about the services related to the process.  Handling exceptions and other non-technical service-related requests.  Captured any sort of feedbacks related to authorized and 3rd party resellers and service providers.  Escalated cases as per the procedures.

Gurugram, Haryana, India

 Working as a Team member and sales of career enhancement services and interview preparation courses. Handling calls from registered users and assist with career enhancement services matching to their aspirations and experiences. Handling different communication touch points available on TimeJobs website such as Chat, request a call back, submit a query button to assist users and pitch paid services as per their experience and job-profile. Submit briefings/report to the B2B team with the nature of database requested by the potential employers and services regarding job postings. Maintain a monthly tracker for all the sales bucketed in the CRM by all team members.

Postgraduate Degree Diploma, Operations Management

Master Of Arts - Ma, Hindi Language And Literature

Bachelor Of Arts - Ba, Hindi Language And Literature