Managing end to end offshore delivery for UK based life and pensions process.Managing a cross functional team across locations to ensuring smooth delivery of services to client. Responsible for project management and business growth, planning of resources and infrastructure, process improvements and transformation initiatives, Responsible for client relationship and manage key Operations metrics and performance parametersHandling Issues and complex scenariosManage Team and Individual PerformanceBusiness Analysis and Leveraging Tools Client Interaction and Stakeholder ManagementSupport Process/ Project Reviews, Presentations, driving business intelligence and advanced analytics along with reporting Support and Drive Corporate Initiatives

--Program Manage Client Interactions of BPS Head, Work on Client Research & Briefings--Conceptualise Corporate Presentation Frameworks, Value Messaging and Working on decks/presentations--Business Planning, Business Analysis of Pipeline, Business Metrics & KPIs--Competitive Research, Working on Blogs and Content Writing--Reporting & Project Management of Strategic Initiatives--Team Member Corporate Strategy

Program management office --Business Planning (Account & Offering, Geography Portfolio) --Business Development (Pipeline Review, New Business and Cross Sell) --Business Analytics (Win/ Loss Analytics, Interactive Revenue Dashboards, Pipeline growth and performance against plan, --Management Audit --Knowledge Management and Repository Creation --Developing Presales Process Charter and stakeholder management --Organising events (Business Planning & Strategy Workshops) --Resource & Budget Management, creating communication plan --Reporting/ MIS/ Presentations/Tools creation and implementationSpecial Projects (Account Led growth & maturity Framework, Account Governance, Initiatives to drive BPS priorities)

Business Reporting to Management, Data Analysis, Business Intelligence, Preparing Presentations for Client Meets and Internal Stakeholders, Revenue Forecasting, Strategic Customer Analysis, Business Planning, Adherence to Balance ScorecardProjects--Supporting initiatives on eServe integration--Business Metrics Dashboard Automation--Span of Control Management

B2B Sales of Retail Products (Assets) and Corporate Tie ups, Relationship Management with B2B Clients, Credit Approval of Retails Loans, New Product Development and Market Scan, assisting team in ATL/BTL activities along with strategic planning activities, Management Reporting and MIS Creation.Key Projects:--Tie-up with HCL Infosystems for financing PCs and Laptops involving dealer to branch coordination, creative designing, brochure content formulation, etc--Country wide launch of “Cent Swabhiman Plus” scheme-Reverse Mortgage Loan enabled Annuity Scheme of Central Bank of India along with SUD Life Insurance company. (Press Release, Circulation to branches and zones, Launch event preparation, Designing of creatives)--Central Office Coordinator for Marketing and Execution of Title Sponsorship of “Sabse Sasta 4 Din”-Annual Mega Shopping Festival of Future Group in 120 Big Bazaar Outlets for Branding and Visibility.

Assisting Product Brand Management team in Market Research and Communication Strategy for the launch of an orange flavored metformin drug for diabetes patients. Involved extensive interaction with Doctors in Bangalore City and Consequent Analysis of Questionnaire to take cues for a formidable product launch and acceptability of the product.