I'm responsible for the end to end management of all Mallow & Marsh products.

My time was split between 4 areas of responsibility; supply chain, finance, e-Commerce and customer service.Supply Chain- After the Head of Supply Chain left I became responsible for the management of the order desk and processing orders from our 44 customers including Amazon, Sainsbury's, Holland and Barrett and Waitrose.- A close relationship with our warehouse teams made sure that any customer delivery issues were resolved quickly.- Ensuring that stock levels at our 3 stock holding centres were maintained and recorded.- Managed the move to a new fulfilment warehouse for our webshop, from initial search through to go live.E-Commerce- Worked with our fulfilment warehouse to make sure that the orders went out correctly and solved delivery issues quickly to ensure that we retained our customers.- Used Mailchimp to communicate with our webshoppers about sales and promotions.- Worked with a team of developers to move our webshop from Prestashop to Woocommerce.- Helped implement and test a new subscription service.Finance- Whilst carrying on all of my Finance Administrator duties (see below), I now oversaw the production of the monthly management accounts and I was the sole point of contact for finance enquiries.Customer Service- The main point of contact for all customer and consumer enquiries.- Implemented a weekly consumer contact tracker to gauge engagements and complaints.

Responsible for raising all customer invoices and credits weekly.Managing the Purchase Ledger and planning the Forex buying schedule.Chasing all debts and keeping the average debtor days to below 45 days.Ensuring that the accounts on Sage are kept up to date and helping to produce the monthly management accounts.Managing the order desk under the Head of Supply Chain.Worked at 25 consumer and trade show on behalf of Peppersmith.

Moved into the position of Office Manager after a successful internship within the company.Worked with the Head of Finance and performed day to day accounting such as bank reconciliations, customer invoicing and credit control.Responsible for the search for a new office and worked to ensure a smooth relocation of the business.Assisted the sales team with general administration such as the online and independent retailer orders.Sampled Peppersmith products at both consumer and trade shows.

Supported the Sales team in the office with general administrative tasks including consumer web orders.Sampled Peppersmith mints and chewing gum at major consumer shows such as The Good Food Show and Taste of Christmas. Set up and packed away the Peppersmith stall and liaised with show organisers.Also sampled Peppersmith products in current stockists around London.

The sole member of the credit control department responsible for ground rent and service charge collection of approximately 1000 properties. The combined worth of which totaled in excess of £1000 000.Liaised with an external solicitor on advanced legal recovery cases.Point of contact for debtors wishing to set up payment plans.Handled the administration relating to the assignment and transfer of managed properties.Minute taking and diary management for senior management.

Administered invoices to contractors and leaseholders.Balanced the trust accounts of 22 developments on a weekly basis.Point of contact for debtors wishing to set up payment plans.Implemented a new Credit Control Monitor.

Answered customer enquiries over the phone and face to face.Office administration including filing and scanning.Minute taking and Diary Management to the Directors.