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Abi Baker is listed as Head of Service Delivery at A-Gas at A-Gas, a company with 209 employees, based in Warminster, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Abi Baker.
Abi Baker previously worked as Head of Service Delivery at A-Gas and Volunteer Rescue Driver at Wiltshire Wildlife Hospital. Abi Baker holds Nvq Level 3 Management from Intec Business Colleges Plc.
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I am a composed IT Leader with a strong technical background, who enjoys creating high performing teams and enabling them to deliver well managed IT services; aligned to the needs of the customer. I work regularly with senior stakeholders at Exec and C-Level. I am customer focused and possess a reputation for building trusted relationships. I drive cost out of operational support and services whilst ensuring performance is optimal. I am experienced with working and being successful within changing and evolving technical and business landscapes.Key Achievements:Strong senior management experience in managing Telco, EUC, Contact Centres, Configuration Management, Networks (LAN, WAN, Wi-Fi, 4G Wi-Fi, SD-WAN), Data Centres and Infrastructure.Ran the ‘Silver Command’ response when SunGard (our Data Centres supplier) went into Administration, managed multiple work streams for the commercial, tactical and strategic responses, ensuring there was no impact to our business.Created the approved remediation strategy for the ServiceNow based CMDB (Configuration Management Database) and Service Asset and Configuration processes.Won Thames Waters 'Outstanding Workmate' spotlight award in 2016 (circa 12,000 employees and partners’ eligible) for my work in the Service Owner for Retail role.
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Portishead, England, United Kingdom
I the Service Desk and Infrastructure & Security on site support team. I am designing and building Jira Service Management to manage and automate new IT Processes and create workflows into Jira Software to update our Sprints and Kanban boards - merging ITIL methodology with Agile. I have created a Service Delivery Roadmap which is now being implemented to.
Salisbury, England, United Kingdom
Rescuing animals for registered charity, see website for more details:https://www.wiltshirewildlifehospital.co.uk/
Reading, England, United Kingdom
I lead the team who manage Telco Costs, Networks (LAN, WAN, Wi-Fi, 4G Wi-Fi, SD-WAN), Network Security, Configuration Management and Data Centres. I encourage focus on service improvements, enabling agility in delivery and manage service suppliers to ensure value and service standards are upheld. For nine months I successfully managed the Incident and.
Reading, United Kingdom
Working as a key member of the Service Delivery Leadership Team and following a Board decision to take back control of our IT services, I hired and built a team of Operational Managers, who provide technical governance and diligence for the delivery and day to day running of our IT infrastructure (Telco, Networks, Servers & Storage, End User Compute (EUC).
Reading, United Kingdom
Led a team of four Service Owners who ensure Thames Water grew its service expertise and provided cost effective services to the business. Delivered management of risk and compliance. Adhering to the ITIL framework to manage the third parties of our outsourced services to maintain a high level of operational performance.
Swindon, United Kingdom
Ensured services and related costs were upheld against agreed SLAs and KPIs. These critical business services handled £1 billion in revenue per annum. Managed the IT Outsourcing partners to ensure there was a high level of performance and availability, which included travelling to India to review their operation and produce a Directors report on the state.
Swindon, United Kingdom
Business Analyst on multi-million-pound Contact Centre project. This role required utilisation of strong Business Analysis skills, in depth technical understanding of Contact Centre technologies like Interactive Voice Response (IVR), Call flow design and testing methodologies.
Taunton, United Kingdom
Project Managed the delivery of a new voice Contact Centre solution, Automated Payments and Auto-Attendant platform for the Somerset County Council and Taunton Deane Local Government Contact Centre. Implemented multiple telephony-based solutions and support to our clients - Somerset County Council, Taunton Deane Borough Council and Avon and Somerset.
Taunton, United Kingdom
Network Engineer configuring and deploying network hardware in the multi-million-pound Somerset County Council Wide Area Network upgrade.
Taunton, United Kingdom
Managed six IT support personnel, the Service Desk and the Information Systems in 3 offices in Somerset. Responsible for remote access, security, capacity planning, disaster recovery, incident management, Service Desk management, migration planning, mobile management, licensing and IT Policies.
Axminster, United Kingdom
Managed the IT support team. Project Managed the delivery of new Cisco Contact Centre and Telephony System. Deployed Cisco IP Telephone Systems at offices in Ireland, France and Germany. Created and successfully executed the migration plan for new infrastructure, network, applications, servers and remote ERP. Carried out Sarbanes Oxley Auditing for General.
Other employees you can reach at agas.com. View company contacts for 209 employees →
Paul Fitzpatrick
Colleague at A-GasBarrow Gurney, England, United Kingdom, United Kingdom
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Bruce Ernst
Colleague at A-GasGreensboro, North Carolina, United States, United States
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Benjamin Dewit
Colleague at A-GasGreater Adelaide Area, Australia
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Steve Spurling
Colleague at A-GasGreater Melbourne Area, Australia
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Rajaprakathis Raja
Colleague at A-GasSingapore, Singapore, Singapore
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Rachael Attard
Colleague at A-GasMelbourne, Victoria, Australia, Australia
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Samkelwa Xaba
Colleague at A-GasCity Of Johannesburg, Gauteng, South Africa, South Africa
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Jo Bamber
Colleague at A-GasGreater Bristol Area, United Kingdom, United Kingdom
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Istvan Joni
Colleague at A-GasWeston-Super-Mare, England, United Kingdom, United Kingdom
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Alba Castillo
Colleague at A-GasNetherlands, Netherlands
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Quick answers generated from the profile data available on this page.
Abi Baker works for A-Gas.
Abi Baker is listed as Head of Service Delivery at A-Gas at A-Gas.
Abi Baker is based in Warminster, England, United Kingdom while working with A-Gas.
Abi Baker has worked for A-Gas, Wiltshire Wildlife Hospital, Thames Water, Southwest One Ltd., and Milsted Langdon Llp.
Abi Baker's colleagues at A-Gas include Paul Fitzpatrick, Bruce Ernst, Benjamin Dewit, Steve Spurling, and Rajaprakathis Raja.
You can use AeroLeads to view verified contact signals for Abi Baker at A-Gas, including work email, phone, and LinkedIn data when available.
Abi Baker holds Nvq Level 3 Management from Intec Business Colleges Plc.
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