Abid Syed Email & Phone Number

Dubai, United Arab Emirates

Achievements:• Initiated content operation team building in Pakistan. Built up an entire workforce of 17 well skilled individuals to manage the whole operations for deliverables of all B2B and B2C modules.• Spearheaded the integration of content workflow for the launch of below B2B and B2C products of StarzPlay and their associates:Sports:Serie A FootballICC Champions Trophy AFC Asian Football Championship (Qualifier League) Abu Dhabi Sports Channel Bundle Live Channels and VODPremier Sports (Rugby League) Live Event and VODUFC Live Events and VODICC T20 World cup 2021Golf TVICC U19 World Cup 2022Entertainment:DavinciMajid TVBluTV (Turkish Arabic Channel)Discovery Plus (D-Play)Apple+LionsGate India (Telco Partner)LionsGate Apple+LionsGate OTT AppStarzPlay By CinepaxResponsibilities:• Deliver end to end SVOD product services and supervise content ingestion workflow.• Handle deals and contracts with third party vendors for localization (subtitling).• Initiate SOPs to control cost and eliminate time consuming task and eliminate human error.• Maintain and involved in RND for new transport streams such as VP09, HEVC.• Ensure content integrity among all the platforms by applying checks and due diligent process.• RND of media packager to ensure DRM protection is intact.• Designed and implemented workflows within the vendors and sub departments to ensure content piracy is controlled.• Initiated and involved in RND for automating transcoding tools based on ffmpeg to help the team in cost reduction and automate the process.• Manage KPI of every individual in the team in Pakistan, India & UAE (Dubai and AUH).• Handle onboarding and conducting POC for all new telco partners’ integration in operational aspect.• Troubleshoot issues based on customer complaints and feedback from the CS team.• Assign a budget for operational cost of every year and follow up with team to prevent overspending.

Dubai, United Arab Emirates

• Working as Operations Manager, delivering end to end SVOD product services.• Defining content ingestion workflow based on the different requirements and partners specification.• Assigning daily task to team and ensuring the delivery of task within time frame.• Follow-up with production requirements and target to keep the team updated with the operational changes and to meet the management and business requirements.• Handling and managing different teams involves in Content Publishing Process (Transcoding, Censorship, Subtitling, MetaData, & artwork), ensuring the delivery of all the content ingestion material for video content management system (MPX-The Platform) before the exhibition date.• Dealing with third party vendors for subtitling and workflow automation.• Initiated SOPs to control cost and eliminate time consuming task.• Put in-place automations to control human errors and controlling non-productive task.• Redefine the current process and procedures ensuring the delivery of material to all the associate telco partners more efficiently and organized way.• Manage inventory/Reporting for all the videos end to end process across all studios and telco partners.• Introduced Operational Workflow tool integrated with current workflow process to control the ingestion of content followed by pre-defined workflow stream, helping in maintaining Database and manage KPI of every individual and reporting to management.• Managing all publishing video workflow for all Starz customer (Etisalat-UAE, Ooredoo- Qatar,Tunasia & STC-Saudia)• Lead in onboarding and conducting POC for all new telco partners’ integration in operational aspect.• Directly working and coordinating with content acquisition team for content rights and availability for different regions.• Working parallel with video engineers and IT for any hardware or technical troubleshooting impacting the workflow and customer experience.

Dubai

• Reporting to Operation Manager. • Coordinate with programming & acquisition team on the delivery of monthly plan material received on time from - in depended content distributors, Arabic content production house, studio downloads (from Warner bro, Paramount, Disney and Sony). • Manage the VOD content with automated system (Media Asset Management). • Ensure all the metadata and technical logs are checked and logged into VOD database when material are received in house and traffic coordinator checks the content quality and passes on to media coordinator. • Schedule the daily VOD content workflow from (Ingest, Qc and content censorship) • Ensure all the VOD digitalized content are in our in house format and digital content is passed from any video or audio anomalies (e.g. artifacts, sync and aspect ratio) while ingesting, downloading or transcoding and available in media asset management system. • Ensure the QC of the content has been done according to the standards and comply with our code of conduct and censorship guideline • Liaise with post-production team to ensure all the VOD content censorship and QC error are edited in timely manner. • Maintaining database record for Dropped content and Technical rejected content of new/old VOD titles. • Ensure all the live recording for World Wrestling Entertainment program is recording over the live ingesting machine and make it available in media asset management system for subtitling and VOD purposes.

• Directs, through intermediate personnel, workers engaged in inspection & testing activities to ensure continuous control over materials, facilities, & products.• Plans, coordinates, & directs quality control program designed to ensure continuous production of products consistent with established standards: Develops & analyzes statistical data & product specifications to determine present standards & establish proposed quality & reliability expectancy of finished product.• May investigate & adjust customer complaints regarding quality.• A/V quality checking for the live channels.• Making sure the quality of the content is according to the compliance of the region by censoring the content using the editorial tool- Catone.• Involved in training new joiners in the team.• Initiated & maintained all the In House Database for all the monitored channels.• Worked on internal data base of all the monitored titles for the department, created new macros for the files to• Files to maintain a swift & better workflow.• Initiated random check process for day shifts to improve the co-ordination of morning & afternoon slots with minimum staff & maximum output. This also ensured easy handovers & transition of work between team members.• Initiated & maintained monthly audit for all the in house database making sure that all the information provided by operators are up to the mark.• Preparing monthly detailed reports/ censorship logs for the management.• Preparing automatic sheets for the daily work.• Preparing & maintaining video library for all the movies played & monitored individually.

• Observing, receiving, & otherwise obtaining information from all relevant sources.• Using hands & arms in handling, installing, positioning, & moving materials, & manipulating things.• Providing information to supervisors, co-workers, & subordinates by telephone, in written form, e-mail, or in person.• Monitoring & reviewing information from materials, events, or the environment, to detect or assess problems.• Identifying the educational needs of others, developing formal educational or training programs or classes, & teaching or instructing others.• Visiting branches for spot checking of various units for ensuring the controls are in place.• Understanding, evaluating, & executing the product modification for Cards & Loans.• Maintaining & setting up documentation & control procedures for different departments like Collections & Credit analysis.• Reviewing detailed processes of operations for Transaction Monitoring Unit.• Highlighting loop holes in the process of Collections, Phone Banking data updating.• Monitoring of Sale calls, Phone banking & Collection depts. to ensure that the calls are according to bank’s policy & code of ethics.• Determining relevant quality associated training requirements of various departments & delivering training accordingly.• Monitoring performance by collecting relevant information & preparing statistical reports of various departments for higher management.• Collating & analyzing performance charts & data against defined parameters.• Writing higher management reports & technical systems reports.• Monitoring sound knowledge & detailed insight of customers while profiling for new accounts.• Reconciliation of suspense/ sundry A/C.

• Visited branches for spot checks for various operations, like cash book, cheque books, etc.• Checking detailed processes of credit cards & loan operations, highlighting loop holes in the process.• Spot checks of Credit Analysis team.• Generating detailed reports for management in credit card.• User system access rights review.• Reviewing all the unauthorized transactions & late presentment transactions in order to take necessary action against fraud transactions & place dispute on suspected transactions• Static data verification for correctness & authentication.

Dubai

• Handling fraud investigation cases, customer complaints & queries.• Documents checking, verification & investigations.• Verifying the address for the returned credit card statements.• Investigating the reasons for return mails & taking necessary actions accordingly.• Conducting field visits for verification of Companies & customer profile according to the data provided.• Performing bookkeeping duties, such as credits or collections, preparing & sending financial statements or bills, & keeping financial records.• Verifying all static data of customers changed in system “Finacle & Delta” by Credit Analysts.• Verifying all incentives of various departments e.g. (In-house & out –house Collection Agencies, RPB staff, Sales Agents, etc.) in terms of sale, capital & valuation.• Checking & tracking of all reissued cards to ensure that requests are logged by the banks customers.

Dubai

• Maintaining & updating of credit cards, loans & centralized MIS from end to end process.• Monitoring of Credit Card & Loan application from inception until disbursement on daily basis.• Preparing reports for Management on weekly & monthly basis for credit cards & loan application.• Monitoring all departments involved in the process of application from sales to Logistic dept.• Ensuring timely delivery of Cards to the customers within the banking time frames.