◼️ Managing ad trafficking for linear channels, ensuring accurate and successful execution of ad campaigns.◼️ Collaborating with liaisons to ensure seamless coordination and precise placement of ads to maximize campaign performance.◼️ Ensuring data security and compliance by using VMWare for secure virtual machine access while handling sensitive information and tasks◼️ Executing data entry with exceptional accuracy to guarantee the integrity of all campaign details.◼️ Contributing significantly to team success by following leadership directives, aligning with project goals, and maintaining a proactive, solutions-focused mindset.◼️ Using Google Workspace to efficiently handle day-to-day operations, streamline ad trafficking processes, and maintain clear, effective communication across teams.◼️ Utilizing Zoom for internal communication and meetings, and Microsoft Teams for streamlined discussions related to ad operations.◼️ Resolving technical issues independently, applying troubleshooting skills to minimize downtime and ensure smooth workflow.

◾Participate in training sessions and team meetings to gain a deeper understanding of digital advertising techniques and best practices.◾Collaborate with team members on various projects to gain practical experience in digital Advertising Ops.◾Manage day-to-day tasks and administrative duties.

◾Acted as the primary point of contact for bKash customers, delivering prompt and effective assistance to navigate the platform's features and resolve inquiries, ensuring a positive customer experience.◾Demonstrated expertise in bKash products, services, and policies, guiding customers through transactions and troubleshooting issues with precision.◾Managed a high volume of customer interactions, consistently meeting or exceeding service level agreements.◾Utilized strong communication skills to promote bKash services, educate customers on account benefits, features, and security measures.◾Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring seamless resolution processes.◾Monitored customer feedback and trends, providing valuable insights for service improvement initiatives and user-friendly interface development.◾Achieved exceptional performance metrics, including high customer satisfaction scores, first-contact resolution rates, and adherence to service level agreements.◾ Placed at bKash Limited by E-Zone HRM Limited under an outsourcing agreement.

◾ Achieved 1st place in graphic design contests on Freelancer.com for a Martial Arts Grading Certificate (August 2020) and a Poly Mailer Design (March 2021).◾ Proficient in Adobe Creative Suite (Photoshop, Illustrator), consistently delivering client-approved designs that meet specifications and expectations.