Abida Rahman Email & Phone Number

Dublin, Ie

MosaiQ advances the careers, goals, and well-being of communities of color by intentionally and continuously attracting and engaging diverse talent, stimulating awareness around the need to amplify underrepresented voices, and cultivating belonging within our customer and employee experiences.

I help oversee a team of five frontline Customer Success Managers, spanning diverse industries across Europe, the Middle East, and Africa. My responsibilities include one-on-one mentoring, providing thorough training to ensure the team is fully equipped for success, and assisting representatives with high-risk and high-value clients to maintain exceptional Customer Experience standards. Additionally, I established the first Qualtrics Customer Success Scale Team in Mexico, where I spent three… Show more I help oversee a team of five frontline Customer Success Managers, spanning diverse industries across Europe, the Middle East, and Africa. My responsibilities include one-on-one mentoring, providing thorough training to ensure the team is fully equipped for success, and assisting representatives with high-risk and high-value clients to maintain exceptional Customer Experience standards. Additionally, I established the first Qualtrics Customer Success Scale Team in Mexico, where I spent three weeks onboarding and training seven new representatives for the AMR and LAC markets.Alongside my leadership duties, I continue to fulfil my core Customer Success responsibilities, managing a new portfolio of clients in the UK&I and Nordics markets within EMEA, with an annual recurring revenue of $16M USD. Show less

Dublin City, County Dublin, Ireland

I manage a portfolio of Qualtrics Academic Research Customers across EMEA, overseeing a substantial client base of over 1500+ clients and generating an annual recurring revenue of $19M USD.As a Frontline Consultant, I utilise my comprehensive knowledge of the Qualtrics platform, backed by all relevant certifications, to provide exceptional support and strategic consulting. My expertise allows me to guide customers in advanced feature utilisation and best practices, enhancing program… Show more I manage a portfolio of Qualtrics Academic Research Customers across EMEA, overseeing a substantial client base of over 1500+ clients and generating an annual recurring revenue of $19M USD.As a Frontline Consultant, I utilise my comprehensive knowledge of the Qualtrics platform, backed by all relevant certifications, to provide exceptional support and strategic consulting. My expertise allows me to guide customers in advanced feature utilisation and best practices, enhancing program maturity and significantly driving business growth, exceeding targets by 684%. Show less

Dublin, County Dublin, Ireland

• Harnessed retail knowledge to boost product turnover• Supervised junior staff activities and kept shop operational• Managed customer complaints, providing appropriate solutions to guarantee positive outcomes

Dublin, County Dublin, Ireland

- DUCG Case Club with ex-McKinsey consultant- Consulting training with Simon Kutcher & Partners

Dublin, County Dublin, Ireland

• Consultancy project lead - responsible for coordinating team members, allocating responsibility, and ensuring deadlines are met for the client• Curated a new business model tailored sustainable for client for real-time use

County Clare, Ireland

Amenia, New York

County Clare, Ireland

County Clare, Ireland

Bachelor'S Degree, International Hotel Management

Master'S Degree, Msc International Management