Abidemi . Email & Phone Number

Nigeria

United States

Responsible for the stability, integrity, and operation of systems by monitoring, maintaining, supporting, and optimizing production services.Develops and resolve queries/reports of varying complexity and to troubleshoot and fix programmatic issuesProvided strategies & implementation for Microsoft 365 governance & security such as Core eDiscovery or Advanced eDiscovery.Manage team global support request queue and resolving the issue in a timely manner.Performs regular migration of data and users into Microsoft 365 Exchange from Exchange server and Managing about 300 Exchange Online users, manage recipients - create, modify, retention policy and archiving.Served as a knowledge expert on Microsoft 365 and Zapier applications, advising on best practices of use and third-party integrations.Initiates rotational vulnerability management activities using data derived from vulnerability assessment tools to mitigate threats and protect the organization's data.Experienced with creating advance mail flow, anti-spam filtering, logging, email tracking, and setting up transport rules.Developed and promote standard operations documentation such Knowledge Base Articles and user documentation.Designing and delivering scalable and robust enterprise applications .Perform migrations and deployments related issues with Microsoft Exchange Online in Hybrid deployment.

Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team.Helped identify and report security threats such as phishing. Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams.

California, United States

Providing customers with IT support via desktop solutions, chat functions, emails, and calls.Onboarded more than 200 new organizations to using Microsoft services such as Microsoft 365 Applications, Dynamics 365 CRM, Power Applications and Power Automate. Providing customers with step-by-step guidance to resolve technical problems.Documenting error reports and monitoring performance metrics.Maintains communication equipment by reporting and tracking problems, and participating in troubleshooting proceduresSupports the delivery of quality results by following company rules and guidelines, and offering recommendations for policy and procedure improvementsAssist management in creating training materials pertaining to computer troubleshooting and usage Prioritizing customer queries and escalating serious technical issues to IT developers.

* I monitor the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. * I am responsible for ensuring that all tickets are resolved within the given SLA that have been established by the organization.* I bring order, discipline, and consistency to the support process.* As the facilitator and coordinator of the entire end-user support process, I am responsible for resolving the tickets that can be resolved at level 2, and expeditiously dispatching tickets that cannot be resolved at level 2 to the most appropriate source of support.

Lagos, Nigeria

• Interact with customers understanding issues and making customers expectation while troubleshooting with them to provide a resolution.• I help manage domains, configure additional domains and User Identity and Roles of more than 200 clients in a day.• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.• Awarded Tek-Experts Star hero for the months of April, May, June and July 2021• Guide customers in onboarding their organizations to Office 365 services such as Azure, Exchange Online, SharePoint Online, SharePoint Hybrid from 2010 to 2016, Lync Online, Office 2016, Office 365 Pro Plus and Yammer.• Provided all services relating to supporting corporate entities IT infrastructure. This included managing servers, exchange environment through MX logic, VPN setup and troubleshooting.• Provide technical support for Small Business customers from various Office 365 products and services (some Enterprise level services).• Utilise Azure AD and/or existing PowerShell scripts to customise clients’ Office 365 portal.• Respond to customer tickets/e-mails and assist in resolving Office 365 related issues/concerns.• I provide support for new releases and deployments for over 200 users.• I provide hands-on support in building, designing, and maintaining cloud-based applications with AWS, Azure environment and I also manage Microsoft 365 governance and compliance and Implement Azure Information Protection (AIP).• Consistently achieved a high customer satisfaction rating of 90-100% for the last 9 months.• Administer and support Microsoft 365, Active Directory, Outlook, Teams, SharePoint, OneDrive and provided remote support via Log Me In.

Lagos And Abuja

I monitored and maintained computer systems and networks, talk staff through a series of actions, face-to-face or via team viewer to have a LMI session to help resolve technical issues. I help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support.Escalated issues are passed to other ICT teams in an appropriate way, having first been triaged and diagnosed as far as possible.I worked with the team that did connections of new computers to the pre-existing servers on the Company Network.I was also opportune to work at the database unit where each staff’s data are kept and managed. During my productive spell here, I also worked at the help desk for 2 days in a week where I attend to workers hardware and software challenges. I had the experience of attending meetings that gave a boast to my intellect and confidence.Provided support to over 30 commercial divisions by providing product presentations and demos. Execute commercial campaign activities (telemarketing and tele sales, generation of leads)

Master'S Degree, Information Technology, Grade: Cgpa 4.24 And Cwa 64.50

Activities and Societies: Research team on Internet of Things (IoT) that presented papers at ICC and IEEEMy thesis was on the Development.

Bachelor'S Degree, Computer Science, Second Class Upper

Activities and Societies: Adeleke University set of 2016 Social Director Reading, attending conferences, sports, gardening & attending.