Abid Khan Email & Phone Number

Mclean, Va, Us

Brookfield, Ct, Us

Boise, Idaho, Us

• Utilize Ansible for configuration management and leverage infrastructure-as-code to further increase the reliability of applications and systems via automation.• Perform daily system monitoring, verifying the integrity and availability of all server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Perform ongoing application performance tuning, application and OS upgrades, and resource optimization as required.• Configure and increase the reliability of applications and systems through automated tasks and scripts.• Set up and maintain Nagios to monitor critical servers and network devices.• Maintain and document operational runbooks, configuration, or other procedures.

Meridian, Idaho, Us

• Implemented VPN solutions, two-factor authentication, and secure communication tools for servers, desktops, and mobile platforms while meeting HIPAA and PCI standards.• Scheduled and prioritized ticket queues to resolve technical issues while responding swiftly to alerts, escalations, and service requests for over 500 PC, Macintosh, Apple iOS, and Android systems.• Administered Google Apps for Enterprise for 300+ users, including managing and updating global calendars, mailboxes and user accounts.• Fulfilled end user support for business applications including: Adobe Acrobat, Citrix Receiver, Google Chrome, Mozilla Firefox, Office 2016 for Mac and PC, Mac Filevault, Microsoft Bitlocker disk encryption, Mac Time Machine, Windows Backup, Parallels, RDP and VNC remote desktop.• Maintained and administered domain controllers, Active Directory, Exchange, and Office 365.

• Deployed, monitored, maintained servers, network components, computers, software, and VOIP phones primarily in a Windows environment using Microsoft Exchange, Windows Deployment Services, and Remote Desktop Services.• Created standard operating procedures for user account on-boarding and off-boarding to maintain proper access controls via security groups in Active Directory and Office 365.• Reduced turnaround times during patching and hardware refresh cycles by standardizing image deployment and software package roll-outs via Microsoft Deployment Tools and Windows Server Update Services.• Ensured compliance of IT operational processes and participated in the execution of organizational projects and application life-cycle changes

Palo Alto, Ca, Us

• Created tickets for incidents, performed troubleshooting and resolved incidents• Provided Level I and II support for user administration support (password resets, account activations, printer, and file share mappings etc) • Software support for legacy Navy software, Windows software, Office software, and other busiess productivity software network support for VPN, LAN, Internet connectivity support

Santa Ana, California, Us

• Administer servers running CentOS including Apache, MySQL, Sendmail and more.• Install, upgrade, troubleshoot, and replace physical and virtual servers running OpenVZ.• Implement daily/weekly/monthly backup solution and cross-site replication with Amanda Backup.• Initial setup for Drupal and Joomla websites, configure network switches, replace and upgrade server hardware.• Maintain daily production and development servers with a 99% up time.