Abigail Allan Email & Phone Number

Formal Patron Complaint Management.Collect, analyze and summarize information related to complaint management.Analyze and report on all compliance areas that relate to online and retail sports wagering complaints.Monitor updates to online gaming and sports wagering regulations.Research and Report Writing.Review and communicate regulatory requirements to applicable departments.Ensure adherence by the company’s various departments to regulatory policy through the development, implementation and monitoring of effective policies and procedures.

Prepare shift reportsAnalyze and monitor various fraud patterns and update the team accordingly on a regular basisDistribute and monitor regular and extra tasksTechnically direct and coordinate the workload of the agents on the floorFacilitate resolution of work-related issues of team membersCoach the team members to ensure sustained contributionAssist team members in organizing and accomplishing own tasksReport incidents, bugs and malfunctions affecting both external and internal processes in a timely mannerLiaise with other teams and departments to resolve issuesHandle escalations and follow up on issues with customers and/or agents

Investigate accounts raised by on-going Risk proceduresPerform detailed risk analysis of all aspects of a player’s accountDeliver total quality service and to resolve customers complaints/issues in relation to risk mattersEnsure all emails are responded to in a timely mannerReview identity documentsEnsure all withdrawals are processed accurately as requested by the player on a daily basisHandle Risk AlertsAnalysis of daily Risk Management reports

Glassboro New Jersey