Lead Management Officer (Optiva Capital Partner) kano branch. Duties: Lead Management Officer.*Ensures client satisfaction is key. *Collect client personal data and create profile on the CRM portal.*Ensures proper documentation of client’s data. *Send hourly, daily, weekly and monthly report to lead management at head office.  *Ensures relationship managers data are capture and send to head office daily.  *Send staffs daily activities report to head office, feedback emails send to RM(s) for their clients’ status.Duties: Human Resource Officer/Admin Officer.*Ensures all staffs welfare are adequately provided for and it key.*Ensure our client received warm welcome.*Ensures all staffs data are captured on the biometric machine.*Send staff daily attendance report to the human resource department at head office.*Report any staff misconduct to the head human resource.*Ensure staffs (RMs, office assistant and drivers) are properly dressed according to company’s code and colors.*Ensures proper documentation both for staffs and clients data.  *Send weekly report for fuel purchase for vehicles, maintenance and office needs (stationeries). *Supervised the installation and repairs of office appliances and send feedback report. *Receive appliances/equipment from head and send acknowledgment report.*Report any staff misconduct or absentees from work to head office. Duties: I.T Officer *Received office gadgets and send feedback to I.T at head office.*Supervised installation of all offices gadgets/appliances by the vendors and send detailed report to I.T department.  *Uploads/download staff data on the biometric machine and register all staffs on the machine *Download staff attendance on the biometric machine, upload to the portal and send daily report.*Work with the I.T staffs for any issues, jobs needed at the branch from the I.T department.*Report issues having at the branch regarding I.T department and work according to their instructions.

06/ 2021-09/2021PM Secretary NBC, Coca Cola Hellenic, Maiduguri Plant, Borno State. *Prepared a variety of different reports, communications and documents.  *Demonstrated respect, friendliness, and willingness to help wherever needed.  *Carried out daily duties accurately.* Developed and maintained courteous and effective working relationships. *Handled calls to address customer and staff inquiries and concerns.*Sep 2021- Dec 2021 (Utility Operator)*Performed analysis on cooling water on the blower at PET line such as (water hardness, pH, turbidity, sulfite, and phosphate test).*Took hourly reading on air compressor both High pressure (HP)and low pressure (LP).*Submitted weekly report on analysis of cooling water sample on PET line.  *Supported staff to confirm the efficiency of some equipment, such as (boiler, air and cooling compressor).*Operated and monitored both high and low-pressure boilers and systems.*Safely operated heavy machineries.*Closely monitored equipment to detect and report malfunctions.12/2021-04/2022Quality Assurance and control*Carried out hourly and daily analysis on sample beverages for all flavors.*Ensure the final syrup is tested to prevent an off-note taste.*Carried out sensory analysis at four hours interval.*Ensured (TDS) dissolve solid using the TDS meter and turbidity of the water from the sand filter tank.*Received data on the units of concentrate base from the production department.  *Worked with the lab technician to evaluate the tank to be used for simple syrup mixing. *Mixed the granulated sugar with treated water in it tank and set to agitate at a speed and time.*Mixed conc base with a measured quantity of water and agitate in the final syrup tank.*Carried out switching process on the simple syrup with final syrup for proper blending.*Carried out analysis on sugar syrup for brix analysis.*Performed released of final syrup to the production line for mixture of CO2, and treated water to the filler.

Quality Assurance and Control Officer Coca Cola Hellenic Company, Kano plant, Nigeria. * Collect sample of carbon dioxide after off loading to carry out physical and chemical analysis.*Confirmed the certificate of CO2 and file the documents.*Callibrate equipment and chemicals weekly.*Carried out dissolve oxygen test on treated water before while blending final syrup with water in the production line.*Carried out carbonation and brix analysis on sample beverages.*Carried out the Net contents analysis on sample beverages during production.* Carried out washability test on RGB bottles to ensure efficiency of bottle washing machine. *Hourly and daily analyzed sample beverages in all flavors to ensure the quality of the product.*Ensure that the final syrup is tested to the standard to prevent an off-note taste on the beverage.*Ensured sensory analysis is carried out at intervals of 4 hours to ensure the beverage taste is maintained.*Ensured total solid (TDS) dissolve using the TDS meter and turbidity of the water from the sand filter tank using the turbidity meter. *Checked the chlorine and ion level in the water using a tablet (DPD 1 & 4) and the Lovibond comparator.*Worked with Utility and Production Department *Simple syrup and Final Syrup section  *Received data on the units of concentrate base to be used for simple syrup from the production department.  *Worked with the lab technician and made calculations on the tank to use for simple syrup mixing after calculation.* Mixed the granulated refined sugar with the treated water in the simple syrup tank and set to agitate at a speed and time.  *Mixed the concentrated base with a measured quantity of water and agitate in the final syrup tank.*Carried out switching process on the simple syrup tank to mix with the final syrup for proper blending of the mixture to attain homogeneity.*Taking a sample of the final syrup from the tank to taste the brix analysis to make sure the brix valve is standard.

Teller and CCO Access Bank, Bank Road, Kano State.* Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.  *Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.*Logged cashier's checks and other transactions to maintain accurate account records.*Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.* Audited fellow teller currency to contribute to dual-control procedures.* Processed customer transactions promptly, minimizing wait times.*Answered customer inquiries regarding account balances, transaction history, services charges, and interest rate.* Logged in customers request on cheque jocks, ATM card and Token for online transaction.* Ensures customers requirements for account opening are complete.*Ensures customer's satisfaction is key.*Listen to customer's complain and provide solution.*Count large volumes of cash properly and adequately.*Ensures a close monitoring of counterfeit money while counting.