Connecting our clients to extensive trade opportunities both locally and internationally and facilitate strategic partnerships.We specialize in sourcing, matchmaking, venture capital and contract facilitation at the highest level. We have strategic partnerships to facilitate value offerings worldwide.We service the following industries:Trade and International developmentInfrastructure and Resources developmentMining & Resources IndustryHuman Capital developmentWe integrate quality and quantity with the latest technology, ensuring your peace of mind and the growth of your brand and business.

My job description entails the following:Assess training needs for new and existing employeesIdentify internal and external training programs to address competency gapsPartner with internal stakeholders regarding employee training needsOrganize, develop or source training programs to meet specific training needsLiaise with subject matter experts regarding instructional designMap out training plans for individual employeesPresent training programs using recognized training techniques and toolsDesign and apply assessment tools to measure training effectiveness Track and report on training outcomesProvide feedback to program participants and managementMaintain employee training recordsHandle logistics for training activities including venues and equipmentEstablish and maintain relationships with external training suppliersCoordinate off-site training activities for employeesManage training budgetManage and maintain in-house training facilities and equipment

DutiesThe key purpose of this role was to take responsibility for the daily financial credit control functions on behalf of the principle members of the schemeRecovering of medical aid contributions by means of notifying the members of arrears and the medium of communication contact was email, and telephone callsHandling all admin functions e.g. issue members with arrears letters, update promise to pays and diarise with clear precise notes and daily monitoring of promise to pays, also doing write offs on active credits, taking the rules and procedures of the scheme into account.Minimizing losses by delivering and maintaining work standards and quality within the given processThe aim of the process is to reduce discrepancies , collect as much debt as possible and clear discrepancies on the age analyses Always ensuring that all administration functions that affect contribution raising are done timely to reduce any possible obstacles that my raise unnecessary discrepancies with contributions E.g.: termination of memberships, suspension of memberships, requisitions of refunds on member portions, which also affected the age analyses Weekly feedback to manager in terms of workflow on age analysesDoing recons and Master Member Reconciliation for companies, also staying in touch with the accountant responsible for the pay over of their companies’ staff medical aid contributionsResponsible for full service of brokers, companies, membersMaintenance of members profiles e.g. adding and removing of beneficiaries, doing continuation of memberships, doing plan option changes, supplying principle members with tax certificates which reflected contributions paid for the tax year.Liaising with the Executors of Estates and supplying them with necessary legal documentation and information of solvency and insolvenciesBank statement checking to identify payments and send to cash book department to do the allocation, thus also clearing discrepancies

Drafting final demand letters Liaising with credit managers and branch managers to do re-scheduling where necessary on arrears accountsDoing daily reports on arrears accounts that dropped and discuss with managerHandling full administration functionDi arising promised to pays and do necessary follow ups on payments Doing collections on credit cards, bonds, personal loans and installment financePrepare and analyse monthly reports and statistics and conduct collections on arrears accounts with the view of minimizing losses to the bankMaking outstanding payment arrangements

Handling and resolving all customer queries Calculating and quoting settlements on clients accountsHandling and drafting final demand letters and all administration for court orders and criminal charges in the events of vehicles unpaid, stolen or written offDeliver service in terms of Wesbank shared values Prepare and analyse monthly reports and statistics and conduct collections on arrears accounts with the view of minimizing losses to the bankMaking outstanding payment arrangements Achieve quality results and have strong focus on customer service excellence Effectively prioritize and organize workflowDisplay initiative in solving day to day problems without referral Proactively build and maintain relationships with staff and the management team Optimized co-operation with others in provision of effective customer service Continuous qualitative and quantitative improvement of business excellence components, profitability, productivity, customer services and internal processSetting appropriate customer service management measures and business service level agreements in placeMaintain specialist knowledge by developing relationships with relevant professional organizations and peer groupsWork active- and effectively to remove problems, procedures or work practices that stand in the way of business excellence Assessing bank statements Identify fraudulent transactions on accounts Responsible for re validations on arrears accounts Complete validations for branch managers