•Fulfill all internal LA Galaxy orders for the Ticket Sales and Ticket Service team using CRM software: Dynamics 365. Screen and review orders for accuracy by confirming price codes, seating location, credit card information, and shipping processes. Orders include collecting revenue, issuing refunds, comp tickets, seat relocations, and ticket exchanges. •Run bulk apply payments on Back Office for an average of 300+ delinquent accounts in a timely and accurate manner. Thrice a month, compile reports that inform Service Account Executives about outstanding balances on accounts and update Season Ticket Holders’ payment plans when necessary. •Assist Staff Accountant with Chargeback disputes by collecting all necessary documentation from Account Executives and taking appropriate action to prevent loss.•Assist Ticketing Manager with creating and launching promotional offers for 19+ home games. Configure these discounted price codes for Account Executives, Box Office staff, and AXS to sell.•Responsible for Premium Ticket releases and inventory adjustments for the purpose to try to sell out 1,536 Premium seats. •Troubleshoot mobile ticketing/AXS app issues for clients at all LA Galaxy home game days, including the Coachella Valley Invitational. Assist management with the ongoing training of box office staff at the Ticket Resolution Window.•Manage the game day timeline for the Ticket Operations Team to ensure an organized game day.

• During the season’s 81 home games, managed the Ticket Exchange Inbox daily. Processed all ticket exchange, relocation and purchase requests in a timely manner on the ticketing software: Archtics &TM Host• Troubleshoot all ticket issues and inquiries on the Ticketmaster and/or Ballpark app at Petco Park's Ticket Lobby. As a result, alleviated any issues at the ballpark’s gate entry on game days.• Completed seat relocation projects and membership upgrades during postseason.• Managed data entry on CRM software: KORE. Reviewed members’ accounts to make sure their information was up-to-date, accurate, and complete. Accurately kept track of membership data by logging in touchpoint calls, emails, and ticket purchasing history. Identified members’ purchase patterns and preferences for their game day experiences and encouraged them to upgrade their plans and/or add seats to their accounts when purchase patterns indicated a potential benefit. • Collaborated closely with the Member Service Team to successfully retain over a 94% renewal rate for 14,000+ Padres Season Ticket Holders; achieving the goal set forth for the 2021 season. Serviced 500+ ‘Blue’ tiered accounts and provided exceptional customer service. Maintained meaningful contact with members via inbound and outbound calls in the main call line and main email inbox. Continued to grow positive relationships by making touchpoint calls during the renewal period and built rapport.

• Monitored and proactively answered all online inquiries from GA ticket buyers interested in upgrading to VIP tickets and took all necessary steps to make an introduction to the lead sales team. Leveraged bilingual skills to sell VIP Tickets to Spanish Speaking buyers and helped sell out Latin shows – the venue’s most profitable events and met my personal sales quota while doing so. •Worked closely with ticket operations departments around the Los Angeles, Orange County, San Diego, and Las Vegas region to process member ticket requests for other Live Nation shows.• Compiled weekly VIP ticket count summaries of sales and inventory to report to the venue’s General Manager and leadership team. These reports would forecast the attendance of shows and help all teams prepare for show night.•Assist in managing 450+ Foundation Room Members accounts and maintained customer satisfaction through superior service and building lasting relationships. Promptly responded to over 100+ emails and incoming calls daily and logged detailed records of all client interactions using CRM software: Salesforce. Identified opportunities for sales and anticipated future ticketing needs by logging members’ show attendance history. • Conceptualized, developed, and managed the programming for over 40+ annual Foundation Room events, including three marquees – our most popular and highest-attended events. Executed these events by collaborating with the venue’s production team, marketing team, kitchen/BOH, hosts/FOH, and vendors.• Created and deployed weekly e-newsletters pertaining information about VIP Ticket sales, Foundation Room calendar events and the main Restaurant’s weekly business hours/ programming. Handled additional member communications such as holiday cards and issued birthday + anniversary cards with dinner vouchers. • Updated the department calendar, organized VIP Ticket Will Call, coordinated Member and artist Meet & Greets.

·Responsible for capturing over 300+ fans' experience at Angels Stadium with high-quality photos taken with the latest in digital photography technology.·Engage with guests to build strong service relationships and welcome guests with the highest level of customer service.·Skillfully utilized various camera settings depending on the environment and lighting.

·Establish a close liaison with event coordinator in order to provide professional photography services at events by capturing high-quality portraits.·Gained expertise handling equipment including DSLRs, wide lenses and various specialty lighting equipment.·Proactively ensured that equipment was show-ready prior to use and dealt with technological difficulties efficiently to minimize loss.

( Camp Flog Gnaw, Coachella, Desert Trip, FYF, Outside Lands)·Assist team captains with a full range of operational functions, including transportation of product, inventory control, setting up the stand and preparing displays.·Assist guests with beverage sales in a friendly and courteous manner. Record all transactions into the POS system immediately at the time of the sale.·Complete cash deposit slip for appropriate POS terminal.

•Researched and networked daily an average of 50+ business opportunities for Celebrity Connected - an entertainment marketing and special events company that specialized in connecting small brands with Hollywood stars through exclusive red carpet gifting suites. Increased a client index on Excel through referrals, calling, and emailing prospects with the goal of generating leads.•Identified trending consumer products to build partnership deals with through social media. Monitored how many followers, tags, and ‘likes’ their social media platforms procured. Analyzed the engagement these brands created with their followers.• Oversee volunteer outreach, recruited and selected event volunteers through job posting websites. Handled all e-mail inquiries and updated the volunteer database. Day of event, facilitated the volunteer check-in.

•Execute and oversee banquet and tournament events according to Banquet Event Order to ensure the highest quality of customer service for the golf course.• Coordinate all aspects of operational set-up and tear-down of events (equipment needs, rental needs, and station set-up).• Maintain communication and serve as the liaison between the kitchen, service, beverage staff and the guest host during the course of the function to ensure timely execution of events.

• Engage with festival patrons to build strong service relationships and welcome guests with the highest level of customer service.• Provide support to the box office team with ticketing needs such as call ins and online orders.•Responsible for collecting daily ticket sales for film screenings and submit expense invoices to ticketing leaders.

·Review footage and select video stills for both FBE & REACT YouTube channels, which have a highly engaged audience of over 17 million subscribers that generate over 150 million monthly views.·Assist the Post Production team with cutting out talent & topic images in Photoshop in order to upload and release up to 20+ videos a week.· Help maintain file & office space organization.

•Planned the content calendar daily and scheduled creative Twitter posts on TweetDeck along with other social media platforms such as Instagram, Facebook, LinkedIn etc.•Researched the latest news regarding film, television, video games, comic books, and new media and translated the material into engaging and straightforward information for our audience to read.•Reviewed and wrote in-depth coverage and feedback on scripts, comics, decks, and other creative material submitted to the company.

•Brainstormed, designed, and published content (including original images and videos) for Disney Examiner, a premier independent online magazine with over 25k followers, that reported on all Walt Disney Company news.•Wrote diverse and engaging Disney Parks editorials including breaking news and entertainment content by using WordPress and met weekly deadlines. Helped build reader connections and increases brand awareness.