Abigail Kosterman Email & Phone Number

Chicago, Illinois, United States

•Trained and; developed multiple groups of highly successful new hires• Identified areas for rep improvement and strategized with management to support rep development• Increased team productivity by developing training materials and activities• Prepared and facilitated meetings of up to 30 people, provided comprehensive follow up• Increased team productivity by designing and implementing a program to track essential metrics• Awarded “New Hire of the Year” in 2021• Collaborated with clients to create lucrative payment plans• Handled a high volume of both inbound and outbound calls• De-escalated interactions with upset customers

Waukee, Iowa, United States

•Developed and modified lesson plans, assignments, and assessments for 12 8th and 9th grade students• Provided individual and small group instruction in math, science, social studies and health classes.• Substitute taught for absent teachers.• Monitored student performance to calibrate instruction and assessment to their individual level• Mediated between students, teachers, and ESL team to make sure students are served and resourcesare used well

Chicago, Illinois, United States

•Handled a high volume of inbound calls• Assessed and fulfilled patient needs• Maintained high rates of customer satisfaction• Consistently exceeded quality audit expectations

Chicago, Illinois, United States

• Designed and taught an 8 month enrichment course on college and career imagination anddevelopment for 40 middle school students• Supervised groups of 40 middle school aged children during meal and homework times• Assisted in design and implementation of a behavior management plan• Worked with a team, including supervisors, colleagues, and volunteer assistants

Chicago, Illinois, United States

Greeted & sat customers• Taught pottery glazing techniques• Glazed and cooked pottery• Ran POS• Opened and Closed studio• Hosted parties