Abigail Kosterman Email & Phone Number

Chicago, Illinois, United States

• Trained and; developed multiple groups of highly successful new hires
• Identified areas for rep improvement and strategized with management to support rep development
• Increased team productivity by developing training materials and activities
• Prepared and facilitated meetings of up to 30 people, provided comprehensive follow up
• Increased team productivity by designing and implementing a program to track essential metrics
• Awarded “New Hire of the Year” in 2021

Waukee, Iowa, United States

• Developed and modified lesson plans, assignments, and assessments for 12 8th and 9th grade students
• Provided individual and small group instruction in math, science, social studies and health classes.
• Substitute taught for absent teachers.
• Monitored student performance to calibrate instruction and assessment to their individual level
• Mediated between students, teachers, and ESL team to make sure students are served and resourcesare used well

Chicago, Illinois, United States

• Handled a high volume of inbound calls
• Assessed and fulfilled patient needs
• Maintained high rates of customer satisfaction
• Consistently exceeded quality audit expectations

Chicago, Illinois, United States

• Designed and taught an 8 month enrichment course on college and career imagination anddevelopment for 40 middle school students
• Supervised groups of 40 middle school aged children during meal and homework times
• Assisted in design and implementation of a behavior management plan
• Worked with a team, including supervisors, colleagues, and volunteer assistants

Chicago, Illinois, United States

• Greeted & sat customers
• Taught pottery glazing techniques
• Glazed and cooked pottery
• Ran POS
• Opened and Closed studio
• Hosted parties