Abigail Mcbride Email & Phone Number

Longview, Tx, Us

My key duties are to contact prospective students and provide information, identify their goals, and empower students with accurate expectations. I work closely with students throughout the enrollment process to anticipate needs, address concerns, and provide intervention if required. I serve as a connector between the student and the resources and requirements for success at WGU.

United States

I taught "Principles of Management" in the classroom; this was a 16-week course with approximately 30 -45 students in attendance. I also taught "Leadership in a Global Society" online. This was an elective course for which I wrote the syllabus and course material and created the video content for asynchronous student access.

United States

The Academic Affairs office oversees operations for the academic schools, as well as the Registrar’s Office, Library, Health Clinic, IT, Academic Success, Dual Enrollment, Institutional Effectiveness, Adult Education and Global Education. The Academic Affairs office oversees operations for the eight academic schools, as wells as the Registrar’s Office, Library, Health Clinic, IT, Academic Success, Dual Enrollment, Institutional Effectiveness, Adult Education and Global/Online Education. My role was as an intermediary between the Provost/ Assistant Provost, and the stakeholders at our institution. I managed the change process for new academic programs, courses, and updates to curriculum. I was tasked with problem solving and innovating improved processes, procedures and workflows. I resolved concerns and only elevated issues requiring intervention to the next level of leadership. I wrote correspondence and edited and reviewed documents, including training seminar documentation, for the provost. I managed various relationships with other directors on behalf of our office. I served as a member of the Grievance Committee.

Marshall, Texas

I supported the Provost and Vice President for Academic Affairs, Dr. Thomas Sanders. My primary function was to ensure the office was managed efficiently, and our monthly goals were accomplished. I took minutes in Deans Council, Faculty, and Board of Trustee meetings, tracked the budget, managed the policy and procedures list, coordinated commencement and other events, and developed the calendars and faculty handbooks. My role encompassed paying invoices, reconciling credit card statements, travel reimbursements and event expenses. I worked collaboratively with the Assistant to the President on various initiatives. I also served as a member of the Benefits Committee for two years.

Longview, Texas Area

I taught Strategies for Adult Learning, providing students with important study skills and tools for success and introducing them to the learning methodology of LETU and the principles of the institution and its founder.

Longview, Texas

As an academic advisor I worked with online students from acceptance to graduation; assisting in course selection, degree planning, resource suggestions, and connecting with offices on campus. I also encouraged students when they were experiencing difficulties and helped them navigate the policies and procedures to change majors, submit appeals, improve grades, and receive tutoring. My leadership extended over several diverse online student populations: Aviation students, Computer Science students, and some Business Management students.

Longview, Texas Area

In this role my primary responsibility was to counsel prospective online students on the phone to identify their educational goals and to disseminate course and program information accordingly. This included informing potential and accepted students with respect to enrollment, transferability of previous college credits, degree program options, and providing information on university policies, practices and standards.I also worked to ensure that they connected with the appropriate academic advisors and financial assistance coordinators, and served as the primary liaison between online students and the university, specifically during the initial enrollment process.

Longview, Texas Area

In this position I provided administrative assistance primarily to Dr. Stephanie Kirschmann: Associate Provost and COO of Global campus. I also provided assistance as needed to Dr. Philip Coyle, Provost and Dr. Steven Mason, Associate Provost. I also served as receptionist, and occasional assistant to university President, Dr. Lunsford.In the role of Administrative Assistant I was responsible for the coordination, collection, and dissemination of information regarding the Stage-Gate Process, and for the maintenance of the Policies log and the Complaints log. I also did budget tracking and credit card reconciliation, took minutes in Provost Meetings amoung others, and performed regular office duties including welcoming guests, preparing presentations, writing emails, answering the telephone, and keeping the calendars of Office of Provost and President.The largest part of my work was in preparation for the SACSCOC Reaffirmation of the university. This included working with other departments to coordinate information gathering for the reaffirmation, as well as, proofreading, evidence linking, and draft writing of the SACSCOC Compliance Document. I also coordinated the site visits and was the event planner for the reaffirmation visit, with responsibilities including: 4 days of schedule planning, travel arrangements, accommodation, transportation, and ad hoc meeting arrangements. I was awarded a Challenge Coin by the Committee Chairman for my work in the SACSCOC Reaffirmation.

Longview, Texas Area

I started as the part-time Cashier and was promoted to full-time within the first month. My responsibilities included receiving payments and deposits, and receptionist to the Business office.

Shreveport, Louisiana Area

I was responsible for generating insurance quotes, follow-up calls, appointment setting, and policy writing. I also performed routine clerical tasks such as filing, copying, and faxing.

Marshall, Texas

I completed banking transactions, managed a cash drawer, and answered questions about banking services on the phone and in person.

Marshall, Texas

I interviewed clients for eligibility for Food Stamps and Medicaid benefits. This required a working knowledge of relevant legislature and calculating budgets based on set criteria.

Marshall, Texas

Starting before the bakery opened, I was part of the launch team responsible for setting up Point of Sale software and developing reporting and sales functionality to suit the growing needs of this start-up. I also managed the day to day running of the finances and liaised monthly with the accountant.

Cape Town Area, South Africa

I managed the outsource account relationships between the company and the client, working as a liaison for dispute resolution, continuation of, and renewal of contracts. I managed two international clients (UK and Canada) and one local client (Pfizer Pharmaceuticals, SA).I was responsible to the board of executives, and responsible for account managers. There were a total of approximately 50 people on my teams during this time frame.

Cape Town Area, South Africa

As Account Manager I reported to the CRM and had team leaders reporting to me. There were a total of 15 people on my teams. My responsibilities encompassed target evaluations and assessments, monthly reporting, campaign management and ongoing client relationship building. I handled complaints and disciplinary issues. I trained new recruits, built teams, created SOP and other workflow, time-management, and achievement oriented documentation.

Cape Town Area, South Africa

I was the team leader of the Warner Lambert team, before they merged with Pfizer Pharmaceuticals. I had a total of 4 people on my team and worked alongside them as a call center operator. I was responsible for team spirit and accountability. I compiled monthly report and weekly statistics for the Account Manager.

Master Of Science - Ms, Business Administration And Management, General, 4.0

Bachelor'S Of Science, Social Work

Bachelor'S Degree, Psychology