Developed and set up 2nd business for my partner to run. Atomic 2. Continuing to complete Tax returns, provide HR advice, recruitment support and general business support.

Developed a small business for my partner to run as owner manager. The business has proven extremely successful and was developed from business plan to initial start up. I developed the publicity campaign on a limited budget. I still work on his accounts and complete his tax returns. I also spent some time as his Saturday assistant as a cost cutting measure in the early years.

Traditional British Afternoon Tea style service, loose tea, weekly specials homemade cakes and a side of Dreaming. Our dreaming is Free.I'll have a cup of tea and tell you of my dreaming. What a perfect world it would be if we all shared one dream and a pot of tea!Sold as a going concern in October.

Responsible to the Chief Executive and Board for the performance of the community support services in London and the North West. This annually supported 5000 individuals in my portfolio to address their needs and goals, to build on their strengths, develop their independence and move forward. Helping individuals who have been or are Homeless, Ex- Offenders, experiencing Domestic Violence and/or Abuse and individuals who have Mental Health problemsKey areas of my roles with the NSG:-To ensure effective representation and partnership working with Customers and Communities, funders and stakeholders. Producing strategic and annual planning. Delivery of contracts/programmes/grants.To identify and secure new funding for activities which contribute to meeting organisational and regional / national objectives. To ensure services met budgetary requirements.To ensure the highest possible standards and effective outcomes are developed and delivered in relation to community support and development activities. To ensure that services meet the needs of minority groups and those disadvantaged in society. To ensure services meet all regulatory, contractual and good practice standards and that all risk issues are proactively managed.To ensure services operate within an accountable quality framework, providing regular reports on delivery and improvement programmes. To establish, manage and review performance measures and targets for senior regional staff and services.

Responsible for the management of all north west community support services which included areas mentioned below and 150 probation floating support along with 50 unit MAPPA floating support service.

Responsible for the management of the following services within the North West; woman's service, dispersed service - Heavy drinkers and a large 200 unit floating support service.

Responsible for setting up the young persons service, developing a flagship and innovative service for 20 young people in Staffordshire in partnership with a large Registered Social Landlord.Achievements Include:-Successfully completed organizational restructures of the London and North West services to provide VFM for the Funders. New Job descriptions created following housing best practice allowing for the swapping of team members across the service to develop. Successfully investigated and chaired Disciplinary hearings for the organization and bringing the hearings to a successful outcome with experience in Employment tribunals.Services Validated at level B QAF and an action in place to achieved level A in 12 months.Ensured business continuity plans and risk mapping, management of £5 million budget and part responsibility for £20 million regeneration budget that met the required 3% surplusManaged and organized the annual customer and staff conferences where 150 customers from across the region attended. Developed NVQ level 2 & 3 workbooks in supported housing, through organizational NVQ standardization meetings and delivered Training to Staff teams across the services nationallyDeveloped the role of the Customer Involvement forum, to be more proactive in reviewing polices, customer seal of approvals, customer representative job descriptions and setting up the customer involvement champions for each service to support the developed of the customer organized fun days and awareness days. Supported the customers to develop a customer representative handbook which was used a piece of good practice for many funders and shared ac with external organizationsDevised the managers shadow monthly sessions, which is a peer review on core areas of work. This has become Novas policy and shared as an example of best practice across the services. Increased staff motivation and reduced staff sickness levels from average 74 days sickness down to 10.

Responsible for SRB2 - Greater Chesterton and SRB3 - Newcastle Western Urban Villages 12,000 households.Successfully applying for £15,000 of funding for various programs and new initiatives. Such as the Golden Jubilee garden and mural in partnership with Staffordshire Community and Education services.Sourcing funding from various sources such as the Neighborhood Management Initiative, environmental fund, community chest, Newcastle College and COINS. Working in close partnership and multi-agency working to hit targets, which have were outlined in the Local Strategic Partnership (LSP). Developing a 3-year strategic plan for funding applications.Managing the project from budget to monitoring forms. Working within local schools on various educational programs, inset days, curriculum activity and presentations.Creating a pool of volunteers.Providing statistical information for funders and SRB boards2 Gold Award winning community gardens in Britain in Bloom competition.

developed databases and spreadsheets for the Helpline manager. Ensured the volunteer Rota was completed. Accurate petty cash returns and general admin duties.Achievements Include:- The development of strategic objects for the Nsf to be in line with the government white paper about the national service framework for individuals suffering with mental health problemsProducing funding reports for the NHS and NSF in Partnership.Produced support team policies on confidentiality, equal opportunities, and anti-oppressive practice and non-judgmental approach in regards to caller decision to self terminate.Voluntary consultant to regional Helpline training program and trainer. And developed the induction and full training programme for helpline volunteers.Business Continuity Planning for the millennium "Bug"

Responsible for working towards quality wins standard. Taking care of hotel rooms in a polite and considerate manner. Awareness of guest needs and customer relations was extremely important. Creatively displaying the hospitality suites for weddings and functions, board meetings, open days and exhibitions.