Abigail Rood Email & Phone Number

Iowa City, Iowa, United States

• Process standard banking transactions for customers in person, via drive-up, night depository, mail, or digital channels utilizing Xperience Teller Processing and DynaCash software.• Manage cash and maintain an individual cash drawer to fulfill customer requests.• Assist customers with safe deposit box access, ensuring adherence to procedures.• Address maintenance and service requests, as well as customer inquiries related to existing accounts and services.• Identify banking needs and provide recommendations to both prospective and current customers.

Iowa City, Iowa, United States

• Member of the tax specialty team that focused on the tax planning, completion, and research of a wide range of tax areas. This included accounting for income taxes, accounting methods and periods, corporate taxation, federal credits and incentives, individual taxations, pass-through entity taxation, private client services, and trusts• Prepared federal and state & local tax returns by understating tax regulations and accounting pronouncements to ensure correct returns and client satisfaction• Communicated successfully with clients through in-person and electronic media to facilitate tax process and uphold the high customer service standards for the company were maintained

Cedar Rapids, Iowa, United States

• Reviewed the initial disclosures, periodic statements, advertisements, and other information financial institutions provide to consumers• Assessed financial institutions’ overall compliance with applicable regulations, such as the Truth in Lending Act, Home Mortgage Disclosure Act, Fair Credit Reporting Act, and the Equal Credit Opportunity Act• Reviewed the Home Mortgage Disclosure Act loan application register for accuracy and assessing the bank’s overall reporting procedures• Examined residential, consumer, commercial, and agricultural loan files to determine compliance with applicable lending-related regulations• Participated in the discussion of the examination process for evaluating the bank’s Compliance Management System, which included senior management oversight, policies, monitoring, training, and audit procedures• Reviewed the financial institution’s performance under the Community Reinvestment Act, participated in discussions regarding assigned ratings, and prepared a summary of each performance factor describing why the rating was assigned• Prepared drafts of schedules, exhibits, and comments for inclusion in the report of examination

Iowa City, Iowa, United States

This position taught me to take more independence in my responsibilities and tasks at work. I furthered my teamwork and problem solving skills as I tackled new tasks each day. I was dependable in my position and trained others to excel in the workplace.• Exercise interpersonal skills with coworkers and management• Work well with a team to solve problems• Plan and execute deliveries with coworkers in a timely manner• Conduct training of new employees for the department

Iowa City, Iowa, United States

Working many different positions at this company, I was able to learn how to adapt to new situations and responsibilities. I managed and trained others in my previous positions and was able to work with coworkers to solve problems quickly and efficiently. I learned positive customer service skills and interacted with a diverse customer base.• Worked in cashier, line worker, and dining room roles• Handled customer complaints and problems in a courteous manner• Developed communication skills during interactions with customers and coworkers• Trained new employees to optimize workplace efficiency

Master'S Degree, Accounting

Bachelor Of Business Administration - Bba, Accounting

Dean’s List for 4 semesters Honors and Awards: Beta Gamma Sigma

Study Abroad, Asia Pacific, Intro To Global Business

I worked with entrepreneurs of international businesses from Australia, Singapore, New Zealand, and Hong Kong. My team composed a strategy.