Abigail Smith Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

Part of the Customer Care family delivering exceptional and personalised customer experiences across all social media platforms, Facebook, Twitter & Instagram, including Live Adverts & Public Posts.

Manage and close new business opportunities for group travel within the business. Building relationships with new and existing customers and agents who include large sporting groups, music tours, film crews, VIP's and leisure.

London, England, United Kingdom

Supervisory role working within the operations team at LHR, delivering a premium customer experience to Qantas passengers. Hosting First Class passengers, VIP’s, CIP’s and our frequent flyers from check-in, the lounge, to the aircraft and beyond. Overseeing the coordination and supervision of ground handling agents to ensure continued high standards are achieved, on time performance maintained and safety procedures followed. The role includes service disruption handling, coordinating delay… Show more Supervisory role working within the operations team at LHR, delivering a premium customer experience to Qantas passengers. Hosting First Class passengers, VIP’s, CIP’s and our frequent flyers from check-in, the lounge, to the aircraft and beyond. Overseeing the coordination and supervision of ground handling agents to ensure continued high standards are achieved, on time performance maintained and safety procedures followed. The role includes service disruption handling, coordinating delay situations and re-booking passengers, operational admin including catering, chauffeur cars, safety, lost property and baggage.Key achievements: I was successfully chosen as a member of the team to train in the Duty Airport Manager role and have been acting-up within this role since August 2017. I have also received several awards for the Step Up For Service campaign and the Making the Moment initiative. Show less

St Margarets, England, United Kingdom

Supporting the general manager with all day to day running of the coffee shop and covering manager position during leave and days off. Duties including, stock control, financial management, forecasting and ordering. Responsible for opening and closing of the store and cash handling. Team leading and management including implementation of training and development. Marketing, advertising and local event management. Performance management and implementing KPI’s for the team. Key Achievements:… Show more Supporting the general manager with all day to day running of the coffee shop and covering manager position during leave and days off. Duties including, stock control, financial management, forecasting and ordering. Responsible for opening and closing of the store and cash handling. Team leading and management including implementation of training and development. Marketing, advertising and local event management. Performance management and implementing KPI’s for the team. Key Achievements: Professionally barista trained at Taylor Street Barista’s in London, coming top of class. Successfully achieved 100% Mystery Shopper results on numerous occasions whilst I was managing the store operation. Achieved the title of ‘Focus Store’ within the group due to continued highest profitability scores during my time managing. Show less

South London, England, United Kingdom

Owner of an online store selling unique ethically produced and fairly traded stylish gifts and home-ware I sourced from UK small businesses and globally. Complete running of the business, including website design, copy, operations, marketing, events and brand ambassador.Gained editorial recognition in various high-profile publications including Marie Claire, The Sunday Times and Country Living Magazine to name a few. Importing niche products never seen before in the UK and boosting sales.