- Provide operational oversight for multiple cross-functional teams of projects managers, business analysts, and technical consultants- Create performance goals and career roadmap for direct reports, including individual contributors and junior managers- Meet regularly with direct reports to assess progress of performance goals and develop plans for addressing challenges and obstacles as needed- Oversee assigned enterprise level client accounts, including managing governance, KPIs… Show more - Provide operational oversight for multiple cross-functional teams of projects managers, business analysts, and technical consultants- Create performance goals and career roadmap for direct reports, including individual contributors and junior managers- Meet regularly with direct reports to assess progress of performance goals and develop plans for addressing challenges and obstacles as needed- Oversee assigned enterprise level client accounts, including managing governance, KPIs, escalations, and ensuring continued customer satisfaction- Partner with Sales on proposals and Work Orders to assess client needs and promote software solutions- Participate in recruiting and hiring decisions for the services department- Work with learning and development department to develop the training methodology, training curriculum, and best practice guides for the Services department- Implement process improvements for the Services department Show less

Project Management Responsibilities: - Lead a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) clinical software for randomization and drug supply management- Primary point of contact for the client from contract award through system de-activation and archival, leading status meetings, tracking all open issues or questions, and providing status updates as required- Support the design of the IRT solution to meet the study… Show more Project Management Responsibilities: - Lead a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) clinical software for randomization and drug supply management- Primary point of contact for the client from contract award through system de-activation and archival, leading status meetings, tracking all open issues or questions, and providing status updates as required- Support the design of the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client- Manage schedule and scope for all projects; track all tasks required to deliver systems on-time for client user acceptance testing (UAT)- Ensure client satisfaction throughout the project build and maintenance phase, working with customer care, Suvoda management, and business development as needed- Provide mentorship and training for team members including working with talent and culture department to develop training curriculum and training materials - Identify and implement process improvements focused on driving towards greater efficiency or improved quality - Assist the product team with the design and development of new project features by providing feedback based on client requests and project experienceGroup Lead Responsibilities:- Direct management responsibilities including the creation of performance goals and career roadmap for direct reports- Participate in recruiting and hiring decisions for the services department Show less