• Coordinated a complex charity program that supported 400 service users and volunteers.• Budgeted for a national-scale project and led the bid process for external funding. Adapted to changes in project scope to remain within budget.• Created strong professional relationships with a variety of stakeholders and individuals in senior business positions, working with them effectively in the short and long term.• Managed and grew a team from a single staff member to four staff members and over 200 volunteers.• Utilised CRS and CRM in everyday working.• Set clear outcomes for the project and created systems to monitor and evaluate it, incorporating a feedback-led improvement scheme.• Oversaw HR needs for the project such as performing staff interviews, making competency checks, and project-wide risk assessments.

• Developed a robust volunteer training program that has been utilised throughout the organisation.• Responded to problems in a proactive way ensuring that those affected felt they had been helped.• Worked with individuals to create a bespoke project using their feedback.• Worked with a variety of individuals from different roles within the organisation to improve the project.• Worked diligently in both a 1:1 and a group setting.