Abigail Wood Email and Phone Number

I have studied Criminology and Criminal Justice at Edge Hill University passing with a 2:1 Ba(Hons) Degree. Studying this subject has opened my eyes a lot more to the goings on of the World and the United Kingdom along with the basics of law. With this degree I am looking to work with young offenders. Having learnt about youth justice and the main Criminal Justice System here in the UK.

This job allows me to continue gaining the experience of waitressing in a busy, high class restaurant. Whilst interacting with the customers, learning how to deal with difficult situations and making sure the kitchen staff have orders and help where required. The hotel also hosts large functions such as weddings and parties. This requires being able to set up and wait in what can be very busy times. Keeping all customers happy and making sure all staff understand what they are required to do. This job is all about working as a team, something that I am comfortable and enjoy doing. It makes work enjoyable. As well as being able to help members of staff who are newer to the team and may not be sure as to what to do.

My roles within this job were to give customer service to customers through waitressing. As well as being expected to help in the basic food preparations, such as sandwiches, salads and desserts, along with hot drinks. This job taught me the skills of working in a busy environment and listening out for orders from head staff as well as looking out for those who may be lagging behind and therefore causing hold ups within the kitchen. I was able to put the skills I had of encouraging staff members through busy periods along with coaching new staff with the roles that were expected of them.

Working at Kingsholm was a fast and busy environment, especially before and after games and during half time. The job itself entailed taking orders and working tills whilst coping with the fast pace. Working here didn't involve work in one bar, the location within the grounds changed regularly. As well as working the traditional bars that are located within the grounds I was also expected to wait in the commercial boxes. Keeping each box stocked up with drinks and taking any orders that were required by individuals.

Roles here included general customer service whilst serving on tills and in the changing rooms, helpign with any issues that customers may have encountered. As well as making sure that the stock on the sales floor was kept at an acceptable level as well as being tidy and in size order. Whilst working here I received a Bronze Spotlight award for outstanding customer service.