Abigail Y. Email and Phone Number

Bill payment System: Managed multiple teams to build a new bill payment system.• Facilitated and supported all scrum events: sprint planning, daily scrum, sprint review, and sprit retrospective in the building of complex wireless features to enhance customer experience at all levels.• Facilitated collaborative group problem-solving sessions to get the scrum team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.• Coached the scrum team in self-organization, cross-functional skillset, domain knowledge and communicating effectively, both internally and externally working within the scrum team.• Acted as a change agent and coordinating with other teams to continuously improve communications and relationships.• Documenting the different types of charts from Jira to understand and track the capacity and velocity of my team to remove any impediments against a sprint goal.• Refining both product features and technical debt: facilitating prioritization and commitment of both types of work in sprint cycles.

Broadband Services – Helped my teams to expand broadband services to be ten times faster for our customers. • Facilitating all scrum events such as daily scrum, scrum planning, review, and retrospective sessions in the building of the complex e-sign features.• Working with the product owner to achieve effective product backlog management, facilitate story mapping, assist/create stories, and acceptance criteria to maximize value delivery. • Facilitating meetings between the product owner and development team to estimate work and then forecast, track and report time and budget allocations. • Optimizing productivity through continuous coaching of the team in agile and scrum framework and evolving each team member’s way of working. • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of problem solving.• Work directly with the Chief Architect and Director of Product Development on continual process improvement

• Facilitated the end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope. • Managed relationships and communication with all project stakeholders. • Ensured that the scrum team adheres to scrum theory, practices and rules, and work as a servant leader within the project team.• Handled customer financial transactions like operating expenses and capital expenses.• Processed both inflows and outflows.• Distributed with-holding taxes returns and submitted cheques from customers for verification.