Abigail Alvarez Email & Phone Number

San Diego, California, United States

• Report all allegations made against company distributed medical supplies.• Troubleshoot issues with insulin pumps, supplies, and CGMs reported via phone and email queues.• Actively engage with my team and multiple departments daily.• Schedule tasks for report investigations and follow up interactions. • Document reports received via email and follow up with contact accordingly.• Compliant with upholding HIPAA guidelines.• Regularly meet over 90% conformance regarding a strict business schedule.• Successfully transfer customers to other internal departments or companies in close relation to Tandem.• Cross-trained to assist with pump, supplies, CGMs, and software.

Round Rock, Texas, United States

• Answered multi-line telephones and emails to assist in scheduling appointments.• Troubleshot HVAC problems with customers in a friendly and helpful manner.• Scheduled residential service calls with homeowners and builder representatives.• Acted as a liaison between office and field staff to ensure alignment.• Routed and dispatched service calls accordingly to technicians.• Collected cash, check, and credit payments securely and professionally.• Effectively trained multiple Customer Service Representatives.• Completed special projects as requested.• Accurately filed large amounts of documents.

Hutto, Texas, United States

• Maintained a clean, safe, and fun classroom environment.• Stocked classroom with appropriate toys, media, and snacks.• Taught developmentally appropriate lesson plans each week. • Completed and abided by annual training through Ministry Safe.• Communicated with parents regarding children’s needs at drop off and pick up.• Collaborated with church and office staff to ensure classroom safety and to meet each child’s needs.

Round Rock, Texas, United States

• Answered multi-line telephones, directed telephone calls to appropriate staff, and took messages.• Assisted students by answering questions regarding defensive driving and solving any technical support issues.• Processed certificates of completion and mailed them directly to students.• Processed payments and distributed receipts accordingly.• Accurately filed student information and receipts.• Ensured sufficient inventory of classroom supplies.• Entered data in high volumes daily.

Executive Assistant Certificate

Associate Of Applied Science, Child Care And Development

Certificate, Child Care And Development