Specialist 1, Customer Technical Support
Current- Report all allegations made against company distributed medical supplies.
- Troubleshoot issues with insulin pumps, supplies, and CGMs reported via phone and email queues.
- Actively engage with my team and multiple departments daily.
- Schedule tasks for report investigations and follow up interactions.
- Document reports received via email and follow up with contact accordingly.
- Compliant with upholding HIPAA guidelines.