Abigail Custer Email & Phone Number

Nazareth, Pa, Us

Bethlehem, Pennsylvania, Us

Charlotte, Nc, Us

Burbank, Ca, Us

* Proactively looked for ways to improve the team and own role within the team* Developed a plan for execution and a sense of urgency with the team members in order to garner commitment to complete tasks* Trained and guided new employees on implementing best practices and standards* Used relevant knowledge, know-how, and skills to explain and clarify thoughts and ideas* Increased report completion efficiencies by creating process redesigns and implementing accurate record keeping.* Analyzed and maintained confidential departmental documents for appropriate distribution and filing.* Communicated and facilitated information effectively across multiple communication platforms as necessary to appropriate partners.* Planed the monthly theming and décor for the bulletin boards across sites referencing content updates and sales messages to engage appropriate audiences. * Managed labor including payroll, scheduling, work stream calendars and staffing levels to meet the training and coaching needs of the Operation.* Onboard 600-800 new Cast Members annually by managing the interview process and yearly hiring program in partnership with Travel Ops Casting liaisons.

Lake Buena Vista, Florida, Us

* Exceeded performance metrics through exemplary Guest Service skills; Platinum Star Gala Recipient - performed in the top 5% of agents overall.* Cultivated relationships with customer base and uncovered new customer needs* Assisted in the new-hire training process, answering questions and providing guidance to agents as they took their initial live calls on the sales floor.* Mentored and coached team of 20 agents on ways to improve performance metrics, increasing team raking four positions. * Participated in roundtable discussions with senior leadership, identifying solutions to correct system errors and better the operation overall.

Burbank, Ca, Us

* Coached team of 20 on balancing sales and customer service resulting in over $2 million in sales for Fiscal Year 2016* Prioritized and delegated tasks to achieve The Big Picture while not becoming distracted by minor setbacks* Skillfully arranged merchandised to attract sales while keeping stories alive* Maintained inventory by implementing purchasing plans and staying in contact with vendors and shippers.* Provided training to improve knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S In Business, Business Administration And Management, General

Associate'S Degree, Business, Management, Marketing, And Related Support Services