Support Center Analyst
Current• Providing first-line support to customers by phone, email, and Cherwell and Service Now ticket queue on system queries and issues.• Troubleshooting and resolving basic Epic EHR and information technology support requests, such asassisting with user accounts, printing issues, “how to” questions, workflow navigation, etc.• Acting as a liaison between customers and internal support staff to ensure accurate probleminterpretation.• Maintaining communications with customers during the issue resolution process.• Supporting Epic EHR technology portfolio by consistently performing assigned tasks in a technically proficient and customer-focused manner.• Completing data entry changes to the system as needed.