Abigail Keating Email & Phone Number

Managing training projects throughout the project lifecycle and supporting the instructional design team to ensure we produce exceptional content for all stakeholders.

Lincoln, Rhode Island

Lincoln, Ri

Cincinnati Area

• Coach and lead a team of representatives with varying levels of experience to meet sales and service goals through one-on-one meetings and on-the-spot coaching moments• Evaluate new business applications and complex files to determine acceptable insurance risks• Identify and implement motivational techniques to drive employee engagement• Handle escalated customer phone calls as well as regular service calls, ensuring to always deliver excellent customer service• Work with the management team to continuously interview and hire personnel, ensuring we are staffed to assist with the continuous growth throughout the company.• Train new employees on insurance material as well as the office systems, functions, and procedures.Projects:• Planned and executed a 3 week training program for an office of 18 employees on a new country wide billing platform. Created presentations and demonstrations as well as hands on activities to prepare front line users for the deployment of the new system.• Planned and executed National Customer Service Week for an office of approximately 35 employees in October 2015 and October 2016.

Smithfield, Ri

• Assist with Greek Life relations on Bryant University Campus• Plan meetings, complete projects, administer databases, manage records and Blackboard site• Assist with the planning of several campus events within and outside of Greek Life• Provide customer service to various people calling the office such as faculty, parents, students, or vendors.

Lincoln, Rhode Island

• Lead 45 chapter members, oversee all chapter operations and create direction for executive board members• Facilitate weekly chapter and executive board meetings, acting as the chapter problem solver and mediator• Serve as first contact for the sorority to advisors, alumni, the University, and other organizations on campus• Attend leadership conferences and business conventions on behalf of the chapters organization

Lincoln, Ri

• Assisted with recruitment team and developed materials they will use this fall• Hands-on experience in the Claims Department and the Sales and Client Services Department• Learned about corporate processes through one on ones with upper management• Created 3 presentations, one of which was a 30 minute presentation and written report

Southington, Ct

• Organizing and filing company documents including insurance, lease agreements, and financial documents• Answering phone calls and e-mails to help assist tenant or business needs and requests• Assisted with the marketing of company through social media, website, and public relations

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, Senior

Activities and Societies: Delta Zeta Sorority, Senior Class Gift Co-Chair, MyPath Mentor

Education record