Abigail Chan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Lead thorough investigation of AppCentrica processes to identify inefficiencies and information loss throughout the project sales pipeline- Conducted numerous user interviews with team members from a wide variety of teams and technical backgrounds- Developed BPMN diagrams to visually display the current state of the AppCentrica processes- Contributed to an internal GenAI project to investigate how a GenAI search tool can aid Business and Solution Architects

Toronto, Ontario, Canada

- A key member of a large digital transformation project at a S&P500 by eliciting and documenting functional requirements by interviewing cross functional groups and creating user stories and process flow diagrams.- Wrote user stories to translate requirements into features. Collaborated with developers to translate client requirements into Salesforce features. - Improved quality by writing and conducting user acceptance testing to ensure requirements were fully met- Kickstarted HR process improvement by mapping end to end HR processes using BPMN by conducting stakeholder interviews with team members ranging from designers to the COO. Analyzed and identified inefficiencies and begany implementation of solutions.

- Created, tested and iterated on an accessibility auditing service using the Iterative Design Process to reduce turnaround time by 86%.- Executed launch of the new service by creating extensive documentation, training new auditors, and trialing the service with clients including two Fortune 500 companies.

Waterloo, Ontario, Canada

Designed, developed, and launched an LMS for Anishnabeg Outreach from the ground up to empower the Canadian Indigenous people leveraging Ruby on Rails, CSS/SCSS, and HTML. nest.aocan.orgWorked closely with the client to develop user journey maps, user personas, wireframes, low and high fidelity mock-upsDeployed an MVP in 2.5 months to reach 70+ users in KW and generated a new partnership with the Toronto Blue Jays.

Mississauga, Ontario, Canada

- Created a script in Python to process customer invoices using SFTP, reducing process time by 95%.- Converted the existing invoice processing script to use in house servers to reduce cost.- Led meetings regarding updates of the invoice processing project and oversaw all code maintenance.- Took initiative to automate validation of monthly revenue data using Python and SQL.- Ran server and script management in a Linux environment.- Collaborated with the finance team to transition Allstream to a new product code system using SQL.

Waterloo, Ontario, Canada

- Designed custom flashcard decks for mental health regarding eco-grief, screentime addiction, and workplace stress using Adobe InDesign and Photoshop.- Collected and used online testimonials to identify target demographics and created three buyer personas.- Wrote letter and email templates for users to advocate for the PASS kit in their communities.- Redesigned the bulk order page of the PASS website using Squarespace.

Waterloo, Ontario, Canada

- Created security compliance dashboards using Grafana, Kibana, and Graylog- Developed Security Playbooks and implemented scoring for ML using Draw.io, LucidChart, GitHub repos, and OWASP framework.- Created use cases to predict potential security attacks or vulnerabilities in an organization.

Waterloo, Ontario

- Delivered STEM based lessons in the forms of experiments and activities to teach campers about scientific and engineering concepts.- Developed strong communication skills by conveying complex concepts in a digestible, and fun way.- Mentored and led volunteer camp leaders to prepare them to become future camp leaders.- Honed creative problem solving skills from dealing with camp conflicts and troubleshooting projects.

Mississauga, Ontario

Mississauga, Ontario

- Managed a team of five swim coaches as head coach. - Ran a technique oriented program to provide swimmers with a solid foundation.- Provided 10 swimmers with individual feedback on their strengths and areas of improvement each practice.