Abigail M. Email & Phone Number

London, United Kingdom

• Currently duty manager in a £8 million turnover store in West London. Working with store manager and duty managers to lead and motivate a diverse team of retail assistants and experts to deliver an exceptional customer.
• Accountable for Nursery department in store, ensuring high levels of customer service and product knowledge for my team to drive sales. Regularly one of the top 20 Nursery departments for sales in the country out of.
• Lead manager for recruitment and HR for store. Using SAP Success Factors HRIS platform to advertise and screen CVs. Complete telephone and face to face interviews and make decisions on hiring to plan. Inducting and.
• Managing stock loss through accurate weekly stock counts and annual stock take, monitoring high loss departments, processing damaged and returned stock through company policies to minimize loss. Use of SAP Netweaver to.
• Daily and weekly payroll routines and reporting, ensuring accurate input of hours and absence to deadline and without error. Setting up new colleagues, maintaining payroll records and retiring leavers in a timely and.
• Daily and weekly banking and reporting procedures, till counts, change issuing and ordering, safe cash management. Monthly business credit card spend auditing and reporting.

London, United Kingdom

• Based in the flagship travel store in Terminal 5, Heathrow Airport, after starting in Terminal 5 as a supervisor and gaining promotion to Assistant Manager at the Terminal 2 store. Working with Store Manager to lead.
• Stock management and merchandising, improved availability across both stores by continuously monitoring stock levels and sales and analysing various data sets looking for and acting upon opportunities to increase.
• Creating sales trackers in Excel which were used through travel store network. Creating ‘generators’ in Excel to quickly filter large amounts of data from different sources into figures required for weekly conference.
• Monitoring levels and ordering of consumables, stationery and cleaning products to budget. Completing petty cash and budget reports with receipts.
• Liaising with various teams throughout the company, including Buying, HR, other Hamleys stores across the country and maintaining strong relationships with the Heathrow hub of travel stores. Communicating successes and.
• Labour planning and weekly rota creation. Participating in recruitment days and interviewing candidates.

London, United Kingdom

Responsible for providing excellent customer service and achieving key KPIs including sales;Leading and working as part of a varied team of approximately 30 to achieve company goals and targets;Supervising and operating checkouts, providing excellent service when dealing with customer requests, refunds and complaints to ensure a positive outcome for.

Plymouth, United Kingdom

Accurately taking and fulfilling orders, inputting on till, and handling cash and card transactions. Serving within food hygiene & brand standards. Achieved 100% on mystery customer service test. Working closely with the store team to ensure all tasks are completed

Plymouth, United Kingdom

VDU based administrative work including inputting and verification of personal details such as name, address and financial information into a nationally used government agency database

Plymouth, United Kingdom

Customer service; use of till for cash, card and voucher transactions; checking stock instore and at warehouse and placing customer orders; front-of-house duties including welcoming customers to the store and promoting the Next Directory

Plymouth, United Kingdom

Manage projects, reports and daily administrative tasks whilst adhering to challenging timescales; creating and delivering presentations and training workshops to new candidates, existing employees, coaches and trainee and established managers; fully trained and experienced in recruitment and selection processes.

Plymouth, United Kingdom

Enter address information using VDU equipment whilst following strict complex rulesCompetent touch typist

Bachelor Of Arts (Ba) Top Up Year, Fashion, First Class Honours

Focus on design and realisation of a final collection of 6 looks in woven, printed, dyed and knitted fabrics to be displayed during a.

Foundation Degree, Fashion, With Distinction

Working to briefs, creation of relevant mood and trend boards and customer profiles Creating design sketchbooks, with garment and textile.

National Diploma, Design (Fashion)

Gcses, 9 Gcses Grade A* - B

Including Maths (Grade A) and English (Grade B)