Abigail Ruiz Email & Phone Number

Toronto, On, Ca

155 Wellington St W

Toronto, Ontario, Canada

155 Wellington St West

155 Wellington St West

720 King St. West, Toronto, Ontario, Canada

Recognized by board of executives for superior performance in a fiscal year – award achieved in 2015- Contributed to the execution and success of Scotiabank Self-Clearing memberships on the CME, CBOT & NYMEX Exchanges- Contributed to the protection of the Bank from exposure to loss by ensuring compliance with Bank policies, procedures and limit controls. - Able to strongly communicate; oral and written with a range of counterparts from Front Office traders to Middle Office staff, Exchanges and Clearing/External brokers- Strong working knowledge of MS office tolls and knowledge of the Bank’s business partners’ products, technology & the Bank systems (AS400, FEC/FEC+ External Portal for CME, CBOT & NYMEX, CS Primeview, JP Morgan Markets platform, PRYSM (top day trade matching system) & T+1 Reconciliations (RANTASK) - Ensured all daily processes are completed on a timely basis and that open issues are properly escalated- Cross trained within the team to cover all aspects of operational process and control to be able to provide back up within due to absences and/or interim increases in transaction volumes and participation in on-going project work- Took initiative to lead peers and colleagues when supervision for high risk responsibilities was minimal to none

40 King Street West, Toronto, On, Canada

Recognized on numerous occasions for my contributions including top CSR for 2nd Quarter of 2014 in the Toronto Region. Trained new staff members on how to consistently exude excellent customer service and share my knowledge on Precious Metals and Sundry Sessions. • Increase customer satisfaction and loyalty through service excellence by:o Responding to customer inquiries and resolving concerns on the spot and/or escalating as appropriate. o Demonstrate respect and knowledge every customer interaction.• Strengthen and retain profitable customer relations through sales support by:o Develop a clear understanding of the branch’s financial and non-financial goals.o Promoting the Bank’s products and services.o Recognizing and identifying opportunities to promote customer convenience alternatives to Retail and Small Business customers. • Contribute to the quality and efficiency of branch operations and compliance.o Adhering to cash, custody and security procedures and policies at all times o Adhering to position authorities and bank policieso Complying with regulatory requirements as part of the service process, including KYC, FCAT, CDIC, FCAC, AML and OHS.

Yorkdale And Allen Rd & Rimrock

• Responsible for consistently providing customers with fast and efficient service • Operated an Espresso machine and POS cash register • Providing customers the best made coffee that they desire • Consistently increasing customer satisfaction and loyalty through service excellence• Demonstrate respect and knowledge in every customer interaction • Adhering to cash, custody and security procedures and policies at all times

Faculty Of Liberal Arts And Professional Studies, B.A. Business And Society, Microeconomic Analysis Stream And Law And Governance Stream

Bachelor Of Business Administration (B.B.A.), Accounting And Finance

High School Diploma