Abilash Kumar Email & Phone Number

Our team at Allianz Services thrives on delivering top-notch Expert Insurance Operation Specialist, where my role encompasses managing client requests and providing timely solutions. Honored multiple times for performance, I bring an analytical approach to operations, evidenced by my MBA in Human Resources Management and expertise in predictive analytics. With a foundation in computer science and a strong grasp of Agile methodologies, I effectively contribute to our project's success, including the NCA Project. My commitment is to drive strategic decision-making, ensuring that our team's efforts align with organizational growth and client satisfaction.

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  Expert Insurance Operation Specialist

  Allianz Services

  Oct 2022 - Present - Thiruvananthapuram, Kerala, India

  • Efficiently managed bulk requests from clients and brokers as an integral part of the NCA Project team.• Adeptly utilized applications such as Global Genius, Salesforce, Cara, NST (Network Service Tracker), VIES Tool, VAT IDWeb, and ServiceNow to streamline processes and deliver exceptional service.• Extended support to the NCA BAU team, handling diverse cases with a focus on meeting the stringent 24-hour Turnaround Time (TAT).• Managed work requests through tools including Claws,… Show more • Efficiently managed bulk requests from clients and brokers as an integral part of the NCA Project team.• Adeptly utilized applications such as Global Genius, Salesforce, Cara, NST (Network Service Tracker), VIES Tool, VAT IDWeb, and ServiceNow to streamline processes and deliver exceptional service.• Extended support to the NCA BAU team, handling diverse cases with a focus on meeting the stringent 24-hour Turnaround Time (TAT).• Managed work requests through tools including Claws, Cube, GPS2, and mail requests, leveraging proficiency in applications like Global Genius, Cara, NST, Salesforce, and ServiceNow for effective task management.• Actively participated in administrative tasks such as creating meeting minutes and collating counts from individual Account Teams for different list work, ultimately compiling files into master files.• Took initiative to organize enjoyable activities within the NCA Project team, fostering a positive and engaging work environment. Show less