• Efficiently managed bulk requests from clients and brokers as an integral part of the NCA Project team.• Adeptly utilized applications such as Global Genius, Salesforce, Cara, NST (Network Service Tracker), VIES Tool, VAT IDWeb, and ServiceNow to streamline processes and deliver exceptional service.• Extended support to the NCA BAU team, handling diverse cases with a focus on meeting the stringent 24-hour Turnaround Time (TAT).• Managed work requests through tools including Claws,… Show more • Efficiently managed bulk requests from clients and brokers as an integral part of the NCA Project team.• Adeptly utilized applications such as Global Genius, Salesforce, Cara, NST (Network Service Tracker), VIES Tool, VAT IDWeb, and ServiceNow to streamline processes and deliver exceptional service.• Extended support to the NCA BAU team, handling diverse cases with a focus on meeting the stringent 24-hour Turnaround Time (TAT).• Managed work requests through tools including Claws, Cube, GPS2, and mail requests, leveraging proficiency in applications like Global Genius, Cara, NST, Salesforce, and ServiceNow for effective task management.• Actively participated in administrative tasks such as creating meeting minutes and collating counts from individual Account Teams for different list work, ultimately compiling files into master files.• Took initiative to organize enjoyable activities within the NCA Project team, fostering a positive and engaging work environment. Show less