Managing the front office team by using personal skills to lead, influence, and encourage others.- Managing all day-to-day operations including clerical activities, making reservations, following up on guest’s complaints, finding the best approach to guests and employees in every situation.- Creating and applying techniques to improve the department efficiency.- Planning and implementing prevention strategies to maintain the level of customer service to its best.-Creating and applying policies and procedures.- Displaying outstanding hospitality skills with guest relations.- Developing and applying new process and programs to maintain and improve the efficiency of the department.- Creating and maintaining files for employees and customers.- Scheduling, in a biweekly basis.- front line and salaried Payroll.-Managing requests for off days and vacations in collaboration with Assistant general manager.-Recruiting, interviewing, hiring and coaching front of the house team.-Auditing the team’s performance and taking corrective actions if necessary, make certain that hotel policies and procedures are followed properly.- Ensures office inventories are regularly completed and stocked, implement cost reduction plans to reduce cost of inventories.-Maintains professional and proactive communication with other departments, as well as external parties, suppliers and other hotels, Ability to handle day to day operations of the Front Desk with excellent business acumen.- Monthly financial, labor and guest love reports.- Sales and revenue strategies.-Creating weekly, and monthly reports.-Fire Drill and Evacuation protocols.-Participating in the yearly creation of budget, recruitment and sales goals.see less