• Implemented electronic care planning tool• Successful turnaround of the home by improving CQC rating from requires improvement to Good• Implemented electronic medication administration tool• Successful coaching and mentoring of the team which includes Head of Care, Floor managers and team leaders to deliver care according to best practice• Monitored all implemented processes to ensure they are compliant to CQC standards• Ensured level of compliance of agency hours utilised meet framework and business standards• Consistent monitoring of the CQC Key Line of Enquiries• Conducted clinical governance and quality audits in line with the Home objectives• Conducted mock inspection and provided high quality reports and written plans for intervention which are concise, informative and based on analysis of complex evidence• Facilitated the identification of emerging risks relevant to the key line of Enquiries and ensured that risk assessments are undertaken in a timely manner• Ensured all staff are fully equipped to meet the health needs of service users within a social care delivery model of support. • Implemented risk register and ensured they are maintained by the functions, key areas of concerned are addressed, recommendations for remediation are provided and overseen to completion• Ensured compliance with statutory and legislative requirements

• Overall running of the branch, ensuring service user’s needs are met in line with legislative requirement and companies policies and procedures• Ensured the delivery of person centred care/ support services that promote independence, choice and dignity to empower people to live as independently as possible• Regular liaison with the Brokerage teams and with the external stake holders• Ensured good communication and links with all stakeholders with regard to the provision of services including commissioners, service users, relatives, social workers team• Produced monthly management reports and attended senior management team meetings• Grew and developed services through increasing delivered hours and maximising referral opportunities• Ensured there is coordinated and consistent approach to service provision that is cost effective and efficient making the best use of allocated resources• Implemented and maintained an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with the company’s Quality Assurance• Delivered services effectively and efficiently and have clear monitoring procedures and processes in place to ensure standards are continually met• Resolved and managed all safeguarding and complaints in accordance with the company’s and compliments policy• Routinely involved in a range of human resources and staff management duties including workforce planning to agreed KPI, absence management, supervision, appraisal, disciplinary and training• Completed investigations relating to the quality of service provided and utilised feedbacks to improve quality of care

• Completed person centred care plans that was tailored to meet service user’s needs and preferences• Completed thorough risk Assessments and review of client’s needs to produce the appropriate person centred care plan• Worked closely with the Quality Assurance team, ensuring the implementation and delivery of the QA framework through an agreed programme of audit activity• Supervised new and existing care staff out on the field, undertaking field observations including spot checks and competency checks• Prepared reports and deliver presentations on audit findings• Presented recommendations for improvement and ensured good practice are strictly followed• Ensured all staff documentation is filled electronically via the company’s HR system• Managed staff database, ensured staff compliance is managed in line with KPI• Provided strategic advice to senior management on the management of risk identified through functional risk registers• Promoted a professional image of the company in dealing with new packages for clients and commissioning authorities• Ensured delivery of high quality care and compliance with statutory regulations• Completed auditing of relevant documents such as staff files, log books, Mar Charts, Food and Nutritional chart, • Prepared reports, provided feedback and tracked completion of actions• Collaborated with the group QA Audit team to ensure compliance of annual audit report• Worked closely with the Quality assurance team to ensure excellent customer service is provided

• Managed the team administration including the creation of information packs, event schedules where required• Developed and managed an aggregated (Portfolio) view of delivery performance, resources, costs, issues/risks, change impacts • Acted as the appointed deputy, as appropriate for the project manager when absent• Provided proactive identification of delivery issues/themes to Project Manager/Head of Change Delivery with appropriate recommendations• Managed schedule and resource dependencies and conflict between initiatives• Actively reviewed effectiveness of project management methods• Ensured projects are being delivered within the current corporate governance framework• Provided proactive support to projects including initiation workshops, supporting project health checks, facilitation of lessons learnt sessions