Led the delivery of IT projects, managing timelines, budgets, and cross-functional teams. As a Scrum Master, I facilitated Agile ceremonies, removed impediments, and ensured seamless sprint execution. Additionally, I served as an Agile Coach, guiding teams and stakeholders in adopting Agile principles to enhance collaboration and efficiency. I focused on aligning technical solutions with business goals to achieve successful project outcomes.

• Managed end-to-end project delivery for significant B2B and B2C solutions, including a pivotal USSD solution, which streamlined stock trading and brokerage operations, enhancing market accessibility and user satisfaction.• Ensured all projects adhered strictly to scope, budget, and timelines, leading to the successful implementation of Microsoft Dynamics 365 that supported essential business operations and system migrations.• Developed comprehensive project documentation that became a cornerstone for ongoing process refinement and sprint planning, markedly improving project outcomes and stakeholder communication.

• Spearheaded agile transformations by mentoring 5 dynamic teams, significantly boosting their performance through the adoption of Scrum, and SAFe methodologies.• Orchestrated the streamlining of product backlogs and quality sustainability, resulting in a notable elevation of project output and team agility.• Championed a culture of continuous improvement by leading targeted workshops and retrospectives that identified and resolved process bottlenecks, enhancing overall team efficiency and project delivery timelines.• Fostered cross-functional collaboration, which accelerated the development of user-centric solutions, thereby increasing stakeholder satisfaction and operational excellence across the organization.• Directed the strategic management of three major project clusters, successfully delivering digital promotional systems and USSD/SMS solutions that have since powered over 15 high-impact campaigns across Africa.

• Led the second phase of the company’s digital transformation, driving the development of scalable digital and sales platforms across web and mobile interfaces, which significantly enhanced customer engagement and service delivery.

Bank Teller

Network maintenance and installation.