Abir Dey Email & Phone Number

Ahmedabad, Gujarat, India

• Cultivate partnerships and collaborations with external organizations, showcasing exemplary leadership within the organization.• Lead, motivate, and support a sizable team within a time-critical and high-pressure environment, offering guidance in career development for direct reports and effectively resolving any issues that arise.• Assume responsibility for crucial planning, tracking, and strategic decision-making.• Devise, execute, and evaluate operational plans and reports.• Oversee projects from inception to completion, ensuring efficient and satisfactory project delivery.• Coordinate with vendors and project management teams.• Monitor project progress diligently and establish deadlines for timely completion.

Ahmedabad, Gujarat, India

 Managing and executing AI & ML projects for premium clients to drive Text & Image Annotation and labelling assignments ensuring >95% accuracy and on time delivery Involved in developing training materials and organized workshops aimed at enhancing technical skill of project users catering to various annotations stages and tools Established and maintained relationships with vendors and logistics partners to ensure seamless sourcing of high quality data. Focused on improving Productivity by 25% by continuous feedback and coaching to users Developed and implemented strategies to identify creative solutions, automation to reduce costs and improve efficiency Collaborated with cross-functional teams like Software, PMO, QA and Training to close process gaps and improve CSAT by 10%

Linguist

Kolkata, West Bengal, India

Developed and implemented process improvement strategies to enhance operational efficiency.Collaborated with cross-functional teams to gather and document business requirements.Designed and maintained process documentation, including flowcharts and standard operating procedures. Utilized data-driven decision-making techniques to prioritize process improvement projects, maximizing ROI by 15% Performed regular audits to ensure compliance with regulatory standards and best practices.

Kolkata, West Bengal, India

 Managed a team of 10+ customer service representatives to ensure excellent service deliverycomplying with >90% productivity and Quality metrics Provided training and mentoring to team members to improve performance and productivity  Handled escalated customer issues and resolved them in a timely and professional manner Analyzed customer feedback and implemented improvements to enhance customer satisfaction  Developed and implemented customer service policies and procedures.

Basirhat, West Bengal, India

Supported business decisions with accurate data analysis, providing valuable insights to stakeholders. Enhanced data accuracy by meticulously inputting and validating information from various sources. Assisted in training new employees on company-specific software tools and best practices for data management. Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets. Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.

Basirhat, West Bengal, India

A precise and productive data entry expert. competent in control of quality and data management.