Team Lead Ops

Business consulting, quotation specialist .

Supporting the web application interface, configuration used for payroll processing, Time collection software, network connectivity at different client locations for client across USA. Job role involves software and hardware support, Platform – networking, database management and troubleshooting configured programs.Also possess role as a LAB administrator where we do R&D and Product booster trainer. Handling the role of LAB Administrator for TLM, helps in training the hardware and software communication for the new hire. I keep the hardware inventory updated and shares the details with the replacement required with the manager.Duties and Responsibilities:The position of Time & Attendance Specialist is responsible for assisting the Clients with generating and reviewing various time, attendance, and payroll reports. The Time & Attendance Specialist coordinates and reviews the workload of Time & Attendance Analysts.Review time-sheets and payroll transactions for accuracy in accordance with CPS pay policy for central office or city-wide staff using the Kronos, RSI and several other time and attendance system.Researches complex discrepancies and performs root cause analysis.Oversees and reviews the data input and manual adjustments made by the Time & Attendance Analysts. Provides back-up coverage to Time & Attendance Analysts.

Providing Voice, Email & Chat support to Internal End Users and External Account End Users across the globe. The job requires handle calls / emails / chats regarding technical issues for end users. Operate as the Focal point for customer interaction and support for all local IT services including client, LAN, wireless, AV, conference room, telepresence, mobile and physical connectivity.

Level I Tech Support –Sr. Technical Support Associate [May 2010 Sep 2010]Level II Tech Support – Fault Management Team / HLC Complaints Queue [September 2010 – December 2011], Level III Handling Level II technical escalation from Level I TSA’s. [December 2010 - December 2011Team Supervisor- Training new hires was an added responsibility to handle and assist the managers and help New comers with an on job assistance to attain their objectives and understand business.