Abhishek Vishwakarma Email & Phone Number

EX: Product Consultant (Care) | Product Specialist (Care) | Social Media Analyst (Research)🌟 Welcome to my LinkedIn Profile! 🌟Hello, I'm Abhishek Vishwakarma, a dedicated professional currently serving as a Managed Services Consultant at Sprinklr, a leading social media management platform. With a proven track record as a Product Consultant and Specialist in the customer care domain, I am passionate about enhancing customer satisfaction, driving retention, and optimizing support costs.🚀 Professional Journey:As a Product Consultant (Care) at Sprinklr, my primary focus revolves around streamlining customer interactions across a multitude of digital channels. I specialize in reducing resolution time by half, ensuring a seamless experience for customers on over 30 platforms, including social media giants like Facebook, Twitter, and Instagram.🔧 Key Responsibilities:✨ Channel Expertise: I specialize in assisting customers on their preferred channels, ranging from Social Channels and Messaging Channels to Email and SMS, Live Chat, and Integrated Listening.✨ Workflow Automation: Leveraging advanced workflow automation features, I empower practitioners to enhance efficiency and streamline operations effectively.✨ AI Capabilities: I am well-versed in harnessing AI capabilities to augment agent interactions, accelerate case resolutions, and deliver outstanding customer care. This includes expertise in Conversational AI, CSAT Prediction, Intent Tagging, AI-based Moderation, Smart Responses, and Smart Alerts.✨ Real-time Monitoring: I actively gather customer feedback and monitor agent performance in real-time across all channels, utilizing tools such as Analytics, Supervisor Console, Omni-channel Survey, Data Engine, and Agent Audit.🔍 About Sprinklr:At Sprinklr, we offer a comprehensive social media management platform, providing cutting-edge solutions to meet the dynamic needs of modern businesses. Our software, designed for optimum performance, ensures a holistic approach to customer care, bringing together advanced technologies and intuitive features.🌐 Let's Connect:I am excited to connect with like-minded professionals, industry experts, and anyone passionate about delivering exceptional customer experiences. Feel free to reach out if you share a similar interest in the dynamic intersection of technology, customer care, and social media management.Let's collaborate, innovate, and make a positive impact in the world of customer-centric solutions! 🌟