BITWISE INDUSTRIES | Salesforce Administrator - Fresno, CA Oct. 2021 to present Managing Salesforce configuration changes, including customizations and reportingSupporting DevOps releases including Sandbox experience and User Acceptance Testing.Working across technical and business teams to gather requirements, identify gaps, and create scalable solutions focusing on user experience.Routine and proactive system maintenanceSupporting all users by monitoring and responding to support tickets,Assisting with new user adoption and providing ongoing user training including creating and maintaining documentation.Works with Senior Salesforce Administrator to support integration of existing applicationsConducted extensive data cleaning and deduplication efforts, resulting in a 30% reduction in data errors and inconsistencies.Created and maintained over 20 complex reports and dashboards to provide real-time insights into sales performance.Performed QA testing for data integrated and performance of usability of Salesforce.

ENCENTRIC INTELLIGENT IT SERVICES | Help Desk Specialist Technician - Washington, DC Sep. 2017- Oct 2022 Provided technical support to over 500 end-users, both remotely and in person, to resolve hardware and software issues related to desktops, laptops, printers, and mobile devices.Responded to an average of 50-75 support tickets per day, prioritizing and resolving issues in a timely and efficient manner.Escalated complex issues to the appropriate IT teams, such as network engineering and software development, and followed up on resolutions to ensure user satisfaction.Utilized remote access tools, such as Remote Desktop and TeamViewer, to troubleshoot and resolve issues for users outside of the local office.Conducted inventory management for over 1000 IT assets, including tracking and maintaining records for hardware and software.Maintained a customer-focused approach, ensuring prompt and courteous service to all end-users, resulting in a 95% satisfaction rating.Monitor data center Temperature and humidity in standard range, with Solar wind Monitoring tools.

Health IT 2 Business Solutions provides solutions in health information management for the full lifecycle of healthcare finance and compliance operations.I worked with the District of Columbia Office of the Chief Technology Officer (OCTO) on a PARCC test assessment for DC public schools.

Awash Insurance Company is a private company that provides diversified general and long-term life, liability, and property insurance services. I maintained financial records and processed customers' transactions in operations.