Andrew Mcfarland Email & Phone Number

Middletown, Ct

Manager, Account Administration - Responsible for client implementation, support and upsell through providing solutions and opportunities to assigned accounts. Works internally as the client advocate to provide feedback that enhance company offeringsSalesforce Administrator - Responsibilities include organization wide overhaul, implementation and ongoing maintenance of the Salesforce platform. This includes: ● Creation of users, profiles and roles, including role hierarchies and permission sets ● Development of reports, dashboards, and processes to continuously monitor data quality, security and integrity ● Management of inter-departmental queue of requests relating to Salesforce ● Development of custom Finance and Compliance App for maintaining contract library, creating automated Contract path, and approval process ● Development and implementation of Sales Opportunity Path ● Implementation of Salesforce Inbox ● Implementation of B2B Marketing Analytics

Rocky Hill, Connecticut

Client Integration Specialist - Responsible for client implementation, support and providing solutions and opportunities to assigned accounts. Works internally as the client advocate to provide feedback that enhance company offerings.Salesforce Administrator - Responsible for configuration, support, maintenance and enhancement of Salesforce platform. Works with company stakeholders and developers to understand business processes and deploy Salesforce solutions that capture intended data and maintain data integrity. Create reports and dashboards, manage and train users, and update the company platform in alignment with Salesforce platform upgrades.

Rocky Hill, Connecticut

Responsible for implementation and management of the clinical data exchange process between health plans and varied data sources, including hospital systems, provider groups and medical laboratories.• Functioned as the subject matter expert in transaction processing, clinical data formats and content and data retrieval processes, including translating, analyzing and communicating data requirements to providers.• Coordinated resources, data analysts, developers and operations staff to establish and maintain project objectives and timelines.• As Salesforce Administrator I managed implementations to document, track and report on project workflow and issue resolution processes. Implemented object setups, web-to-case and web-to-lead processes and queues. Implemented Pardot for Marketing initiatives and a customized lead generation processes. Managed users and support issues.

Rocky Hill, Ct

Project manager responsible for planning, development and execution of multi-tactic marketing programs that result in increased company exposure, qualified lead generation, and sales.- Plan and coordinate multi-media events that increase qualified lead pipelines.- Successfully execute favorable contract negotiations and event budget management.- Research and develop vital sales presentations, marketing collateral, and public relations materials that improve company profile and supported sales initiatives.- Revise and improve company CRM usage (Salesforce) through implementation of new sales methodology.- Develop effective activity and opportunity tracking reports that lead to increased activity and better sales opportunity management.- Manage external vendor relationships and payments

Wethersfield, Ct

- Increase effectiveness of corporate branding through collaborative development and implementation of corporate messaging, website redesign and marketing collateral.- Execute, manage and and analyze marketing campaigns and advertisements.- Work with the company executives and coordinate marketing team to develop case studies, white papers and brochures and collateral templates.- Develop appropriate marketing strategies, objectives, targets and measures.- Research, develop and coordinate content on social networking websites.- Participate in Public Relations Efforts- Develop monthly reports of marketing activities for budgeting and campaign success analysis.- Manage marketing newsletters and use latest technology for achieving a greater audience.- Represent the firm in corporate events, industry meetings, trade shows and marketing conferences.

- Responsible for continual revenue growth through inside sales of proprietary medical claims software.- Target clients included health systems, hospitals, individual providers, medical billing companies and software vendors within designated territory.- Consistently exceeded 100% of sales quota 2007-2011- Winner of multiple sales incentive contests- Built strong client relationships and provided consistent follow up support

Account Manager: Responsible for sales growth of Legal Document Services (LDS) and Graphics services to new and existing legal clients within my sales territory; worked extensively with national insurance company legal departments.- Identified and qualified customer needs, developed sales strategies utlizing IKON's consultative sales strategy.- Negotiated and closed profitable projects.- Graphics territory ranked #1 in nation 2004- Service Support Representative: Responsible for assisting growth of territory revenue by identifying leads and projects for Account Manager. Acted as a consultant at point of sale to ensure customer satisfaction.- Coordinated legal document projects through production phase.- Serviced #1 ranked territory in nation for IKON LDS fiscal years 2004-2007 - Four territories serviced during tenure performed at over 100 % of yearly quotas- 100% of Client Customer Surveys rated level of satisfaction as “Good” or higher

- Proactively managed all aspects of residential facilities including program budget, staff development, case management, healthcare delivery, systems implementation, and problem resolution.- Participated on IDT team to develop and recommend effective behavioral programming, clinical intervention strategies, and Individual Service Plan objectives.- Maintained environmental standards per DMR regulation, completed special projects as assigned, and fostered positive community relations.

Bachelors, International Business Management And Leadership, Magna Cum Laude

Education record

Activities and Societies: - Voted Class Most Dependable Male 1993 and 1994 - School Newspaper Editor - 1994 - Winner - Journalist.