• Member of a team that is ranked #1 in North America in various ticket metrics including time to resolution, aged tickets, lowest open ticket count, and customer satisfaction.• Experience in maintaining inventory levels including storage and procurement.• Experience troubleshooting thin clients, PCs, scanners, security keys, radios, and portable handheld terminals.• Experience troubleshooting and maintaining laser printers and zebra printers.• Excellent customer service abilities.• Excellent written and verbal communication skills.• Highly self-motivated and customer-centric.• Ability to manage multiple customer requests simultaneously.• Ability to prioritize work based on department and production objectives.

UserId: siked [0xB] [Master]Rooms Pawned: 125Rank: Top 2%

Developed skill to harden Linux, Windows, and Cloud networked systems for organizations, instituting security controls and monitoring systems for intrusion. Conducted security audits, utilizing established industry frameworks, to keep organizations secure both internally and externally. - Assessed system vulnerabilities using industry standard tools such as Metasploit, Burp suite, and Nessus through Kali Linux-based penetration testing.- Utilized Threat Intelligence techniques to identify pertinent attacks and threat actors, utilizing personal research into emerging and existing threats- Monitored data in motion and associated logs using Wireshark and Splunk SIEM.- Successfully completed an internal/external vulnerability assessment of an operational organization, resulting in enumerating and verifying 2 serious network vulnerabilities.- Per the same engagement contract, conducted a social engineering campaign against over 80 employees, resulting in 16 hooks that would have - in the event of an actual attack - resulted in a critical system penetration.Developed