Rochelle Chandler Email & Phone Number

Metro Nashville, Tn

Nashville, Tennessee, United States

- Participate in operational excellence initiatives by assisting in the development and implementation of a new picking process that resulted in a 50% increase of overall efficiency- Ensuring successful area performance, through tracking, reporting, deep diving, and feedback of associate performance- Conducted successful deep dive analysis for may critical and time sensitive situations that resulted in overall customer obsession- Increased employee productivity accuracy by 80% through employee engagement and 1:1 development interaction- Assist the floor as department SME and associate resource by training associates, creating, reviewing, and verifying SOP while ensuring overall safety and compliance

Nashville, Tennessee, United States

- Served as key problem solver for urgent matters and special projects in regards internal/external customer needs- Ensured quality of work orders and product itself are aligned with company standards- Trained incoming new hires and educated employees on pick/pack process and tools needed to fully perform job duties effectively - Identified safety concerns and report them to safety leadership while encouraging coworkers to work with a safety conscious approach

Tennessee, United States

Nashville, Tennessee

- Sustained department performance through management of training, monitoring inventory and proactively ensuring staffing resources to meet needs - Reviewed and monitored collection reporting ensuring high dollar accounts were being handled appropriately and with timely resolution- Oversaw the development, deployment and direction of complex programs and processes resulting in seamless transitions and continuity of workflow- Met department needs and exceeded performance and quality standards in collection of cash by 25% for billed hospital claims as established by corporate metrics. Accomplished by managing & coaching more than 25 employees

Norcross, Georgia

- Led more than 20 direct reports in exceeding performance and quality goals resulting in the increased recovery of denied receivable inventory - Facilitated all Appeals department cross-functional working sessions and meetings for department team members and leaders - Raised average monthly cash by more than $80K and lowered average monthly denial rate 32% by developing detailed action plans to address areas for improvement by identifying key stakeholders, coordinating process improvement meetings, and establishing goals & time frames for meeting targeted due dates for process implementation- Increased pool completion by 40% in less than six months- Reduced turnover rate by 60% through monitoring inventory to proactively ensure staffing resources needs were met and increased process efficiency through developing new training resource guides to assist staff with daily work functions

Greater Atlanta Area

- Accelerated to manager during MIT program due to exceeding performance expectations- Excelled in leadership as a new manager by determining trends in operational performance, identifying process improvement opportunities to reduce insurance denials and percentages of error, as well as increased upfront collections- Exceeded role expectations by demonstrating high level of proficiency and knowledge in front office and back office functions and responsibilities- Completed field training and classroom assignments within hospital and business office settings, this crafted management and technical skills for a future leadership role within the organization

Birmingham, Alabama

Tuscaloosa, Alabama

Tuscaloosa, Alabama

West Palm Beach, Florida Area

Bachelor Of Business Administration (B.B.A.), Health/Health Care Administration/Management, Cum Laude

Associate Of Arts (A.A.), Aassociate In Arts Degree