Andrey Bobrovskiy Email & Phone Number

Raleigh, North Carolina

• Lead the support content development process and serve as the final check for all written content in the Bandwidth Support Center
• Manage the information architecture for the Bandwidth Support Center and perform design, structure, and content improvements based on the user and agent feedback
• Partner with product leaders and subject-matter experts to enable the self-creation and self-validation of support content for external and internal audiences
• Serve the Bandwidth Service Experience Team by supporting peers, projects, and other initiatives in a leadership role

Raleigh, North Carolina

• Oversaw the development and publication of new content, as well as updates to existing content, in the Bandwidth Support Center
• Collaborated with internal teams across Bandwidth to elicit new ideas and create support content for new product and feature launches that meet the needs of end users and key stakeholders
• Performed ongoing content and structure improvements in the Bandwidth Support Center based on the internal and external feedback
• Managed a process that activates subject-matter experts and leverages teams across Bandwidth to help further develop support content

Tampa, Florida

• Created 100+ SEO-friendly blogs and articles to raise brand awareness and customer engagement
• Developed content for dozens of industry pages, promo pieces and email campaigns to generate leads
• Increased domain authority via keyword optimization and link acquisition from high-ranking sites
• Managed social media channels and achieved double-digit growth in LinkedIn and Facebook followers

Master Of Business Administration (Mba), Marketing And International Business

Bachelor Of Arts (Ba), English Writing

High School Diploma