Anderson Borgs, Pmp, Itil Email & Phone Number

Breslau, On, Ca

Canada

• Supported clients in meeting their objectives by offering expert advice in business management, focusing on designing and implementing strategic plans for essential projects using various process review and improvement methods like Benchmarking, Six Sigma, Lean Management, and Business Process Reengineering, among others. This approach allowed for tailored solutions that addressed the specific needs and challenges of each organization, driving significant improvements in operational efficiency and productivity.• Developed and executed resource allocation strategies aimed at maximizing the utilization of assets, thereby accelerating organizational growth and ensuring that resources were allocated efficiently and effectively, enabling businesses to streamline their operations and achieve their strategic goals.• Worked intensively to improve operational coherence and efficiency by meticulously reviewing and realigning multiple processes. This involved a detailed analysis of existing workflows, identification of areas for improvement, and implementation of optimized processes, which resulted in enhanced operational performance and improved overall business outcomes.• Collaborated with various departments within organizations to promote a culture of excellence and a unified understanding of business management processes. Through open dialogue and shared insights, facilitated a cohesive approach to process improvement and ensured alignment with organizational objectives, fostering a conducive environment for innovation and continuous improvement. • Achieved notable outcomes, including a 15% increase in the production of electronic equipment, enabling the client to have a more transparent view of their manufacturing processes. This clarity provided insights into critical issues and enhanced the predictability and reliability of the production workflow, allowing for proactive management of challenges and the realization of optimized operational states.

Toronto E Região, Canadá

• Managed customer onboarding to Symend’s Azure-based platform, focusing on refining customer requirements and ensuring seamless transitions. This involved delivering complete solutions and supporting the requirements gathering, configuration, testing, and troubleshooting of various elements of Symend’s platform including SFTP, DNS, email, and SMS setup.• managed the integration process for major clients like Bell, Rogers, and BMO. Responsible for overseeing every project phase, ensuring timely and quality-compliant completion. I maintained regular communications as the primary contact, ensuring a smooth exchange of information between clients and internal teams to resolve concerns and align objectives.• Developed and oversaw a comprehensive feedback system. Actively participated in review and retro sessions, advocating for and realizing continual enhancements in Symend’s methodologies and strategies, taking into account diverse perspectives to drive process optimizations.• Worked on the ongoing improvement initiatives, effectively integrating customer insights and feedback to refine operational effectiveness and customer satisfaction, addressing concerns, and enhancing service delivery standards.Products, Technologies, and Tools: Cloud, SaaS, Client Delivery, DNS, SFTP, email and SMS, Behavior Science, Jira, Confluence, Clarizen, etc.

Toronto, Canada

• Provided support in project proposal management to D2L's international sales team, focusing on crafting effective and precise technical and pricing proposals that are custom-fit to our client’s specific needs. This approach ensured the provision of realistic solutions that harmonized client expectations with our operational capabilities.• Collaborated closely with subject matter experts (SMEs) to collect in-depth technical insights, crafting clear and comprehensive responses to diverse cloud computing queries, thereby enhancing the accuracy and relevance of technical documentation for cloud solutions• Coordinated and led a variety of tasks and joint initiatives involving several departments, concentrating on developing client-centric solutions and creating detailed proposals. This collaborative effort enabled a holistic approach in addressing the diverse needs and expectations of our clients effectively.• Supervised comprehensive proposal processes cycles, aligning multifunctional teams and assuring meticulous attention to all project facets to ensure the fulfillment of varied client requirements. My leadership ensured seamless coordination and execution, addressing every detail and potential challenge effectively.• Drafted numerous Standard Operating Procedures (SOPs) and conducted detailed analysis of various components of the proposal process, equipping the sales organization with essential tools needed to formulate compelling and winning proposals. This approach ensured that our team was well-prepared and informed, increasing our efficiency and success rate in securing projects.Products, Technologies, and Tools: Cloud, SaaS, Implementation Services, Client Technical Support, PowerBi, Power Query, DAX, Python, Qvidian, Confluence.

Toronto, Canada

• Played a key role in amplifying company objectives by supervising diverse projects spanning IT, Telecom, and Infrastructure. This involved implementing coherent strategies and ensuring optimal resource utilization to enhance overall productivity and alignment with company goals.• Mentored around 25 project managers and facilitated inter-departmental collaboration to elucidate project requirements. This also included fortifying partnerships with renowned firms like E&Y, Accenture, and Deloitte, enabling enriched collaboration and enhanced project outcomes.• Crafted detailed resourcing strategies and leading several strategic initiatives simultaneously. This provided clear direction to various teams and aligned every action meticulously with the organization’s broader objectives, ensuring seamless execution of substantial initiatives in domains like CRM, BI, and Finance.• Initiated and led a comprehensive review of the resource allocation process in projects. This initiative resulted in a 30% surge in IT delivery capacity, allowing the completion of hundreds of projects annually and elevating overall project resource visibility and efficiency.

• Led the introduction of a groundbreaking telecom network program, overseeing peaks of 2,000 daily activations for diverse services, such as xDSL, xPON, and VSAT technologies. This initiative involved extensive coordination and management to ensure the seamless delivery of varied services to our clients, enhancing user satisfaction and operational outreach.• By conducting well-synchronized cross-departmental meetings, I facilitated the smooth progression of multiple projects. This ensured that resources were optimally allocated across different regions, establishing a cohesive and streamlined approach to project implementation and execution.• Empowered a dedicated team of project managers, tech leads, and field supervisors to exceed project milestones and deadlines efficiently. This collaborative effort led to the successful realization of projects, demonstrating our commitment to excellence and timely delivery.• Directed a team of engineers in revamping operational processes, transforming a previously non-profitable operation into a lucrative venture for the company. This turnaround showcased our ability to innovate and adapt, optimizing operations for improved profitability and effectiveness.

• Lead the delivery and maintenance of essential mission solutions, focusing on comprehensive design, meticulous implementation, and unwavering support post go-live. This role required a hands-on approach and a deep understanding of operational needs to ensure the successful rollout of solutions and ongoing sustainability.• By shaping strategic product strategies, I kept a pulse on market needs, engaging regularly with clients to align our evolving solutions with their shifting requirements. This ongoing interaction allowed for a dynamic approach to solution development, ensuring client satisfaction and relevance in a competitive market.• I established a client technical support department designed to handle extensive operations efficiently. This involved streamlining intricate processes, organizing effective team structures, and developing robust client support frameworks to ensure consistent, high-quality support delivery.• Delivered proficient support across varied technologies such as TCP/IP and FTP, utilizing my skills in Linux, Python, and SQL to enhance functionality and address diverse issues. This technical acumen allowed for improved operational efficiency and issue resolution, ensuring a smooth user experience.

• Worked as the technical leader in numerous IT and Telecom solutions. My role included comprehensive planning and execution of various innovative technologies to meet diverse needs, ensuring each solution was optimized for the intended application, allowing for seamless integration and superior performance.• Handled the detailed configuration of routing systems and network quality monitoring platforms. I was pivotal in the installation and fine-tuning of on-premises servers, ensuring each system operated at peak efficiency, met organizational needs, and adhered to industry best practices, providing a stable and reliable IT infrastructure.• Took charge of delivering advanced third-level support for data transmission solutions and telecom platforms. My focus was on resolving complex technical issues, providing in-depth expertise and knowledge to troubleshoot problems, ensuring minimal downtime, and maintaining the integrity and functionality of our critical transmission platforms.Products, Technologies, and Tools: Linux, Python, SFTP, MPLS-TP, Routing, Switching, Server Management, etc.

Managed a diverse range of IT products essential to Ericsson’s end-to-end solutions, including routers, switches, and servers operating on Windows and Linux platforms. My role encompassed overseeing the functionality and integration of these products and various other network peripherals.

Deployed communication systems, strictly adhering to company-defined standards. My duties also included on-site technical support to address and resolve any issues promptly, ensuring the seamless operation of communication networks. Entrusted with updating communication systems software.

As a technical leader, I oversaw the upkeep of low to high-voltage systems and multiple airport infrastructure systems. My role entailed guiding the field team in executing corrective, preventive, and predictive maintenance, all within the strict ISO9000 standards set by the company. My focus was on ensuring the safety and reliability of the systems, addressing issues promptly, and maintaining compliance with quality standards to uphold optimal operational efficiency across various facets of airport infrastructure.

During my internship at CPTM's advanced electronics laboratory, I was tasked with repairing a variety of electronic systems integrated into railway operations. My responsibilities extended to diagnosing issues, conducting thorough examinations of embedded systems within trains, and performing necessary repairs to ensure the optimal functionality of all electronic components. The role required a keen understanding of intricate electronic systems and a meticulous approach to identifying and solving problems related to railway operations.

Postgraduate, It Project Management

Bachelor Of Science (Bsc), Electrical Engineering

University Extension, Business Administration And Management, General

Diploma Of Education, Data Science Specialization

Technical High School, Industrial Electronics Technology/Technician

Trade Diploma, Electrical/Electronics Maintenance And Repair Technology