Eunhyoung(Andrew) Ko Email & Phone Number

Kitchener, Ontario, Canada

Kitchener, Ontario, Canada

• Manage nine mid- to large corporate clients and lead regular client meeting providing technical updates on the product and offering consultation on best practices of leveraging Brightspace platform
• Collaborate cross-functionally including customer success, sales, and product teams to plan, align, and deliver the best service for clients in leveraging the platform
• Track and manage client account information as well as active cases and defects using CRM tools (Salesforce)
• Provide consultation and coordinate meetings to enable related IT projects such as integration of third-party tools and SSO setup projects
• Run and lead team initiatives including upsell and team building initiatives
• CSAT survey score: 97.97%

Toronto, Canada Area

• Planned project milestones and development schedules with stakeholders including upper management, developers, and clients to align and manage the project
• Led and drove projects through agile process involving daily scrum meetings and bi-weekly sprint planning using JIRA
• Gathered requirements and dependencies of the project cross-functional departments located globally
• Defined and managed risk mitigation plans to resolve any obstacles in delivering projects
• Standardized project life cycle process and shared project-wide knowledge via Confluence

Suwon, Gyeonggi-do, Korea

• Managed IT infrastructure team for key accounts including Samsung Electronics and Hewlett-Packard providing in near zero annual downtime on 24x7 service satisfying SLA(Service Level Agreement) through incident, change.
• Consulted clients on the best practices of an end-to-end system implementation net worth of $10M
• Defined key issues and analyzed root causes of incidents during IT infrastructure implementation and operations in a datacenter
• Established solutions for key issues to mitigate risks for ongoing enterprise operations and processes including servers, operating system, and backups
• Evaluated feasibility and analyzed cost impact for the new infrastructure implementation
• Reviewed and tested Oracle database SQL queries to align with requirements for the newly implementing system

Jamsil, Songpa-Gu, Seoul, Korea

• Implemented in-house developed genomics solution in two of top major hospitals in Korea, Seoul National University Hospital and Samsung Medical Center, to analyze mutations and recommend targeted therapies to incurable.
• Consulted and engaged with partners to customize client requirements such as clinical reports for cancer patient genomic analysis results
• Developed data hierarchy and gathered data for prescriptive analysis to recommend possible precision medicines for incurable cancer patient
• Analyzed cancer patient data using in-house developed pipeline using Java
• Promoted genomics solution at the 2016 BioIT World Conference held in Boston, US by explaining and demonstrating the solution to over 100 visitors at the booth

Toronto

Publication: Effects of insulin and analogues on carcinogen-induced mammary tumours in high-fat-fed rats, Endocrine connection(2018) -Maintained and managed the entire project from ordering materials to animal sacrifice and producing analytical results. -Performed intraperitoneal injections of diverse insulin analogues and carcinogens on rats. -Organized.

The University Of Waterloo, Waterloo, ON, CA

• Managed and looked over the laboratory during experiments
• Assisted any student who needs help
• Assessed and marked laboratory reports

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: • Rotman Ambassador: Promoted Rotman MBA community to prospective students via campus tours and class visits •.

Msc, Physiology

Activities and Societies: Lets Talk Science Teaching Assistance(2012)Obatined a Master's of Science degree in the Department of.

Bsc, Honour'S Science

Activities and Societies: -Teaching assistant in Organic Chemistry lab -Korean Catholic Gathering(KCG) president -UW Dragonboat Club -UW.