Caio Amorim Email & Phone Number

Kitchener, Ontario, Canada

• Conduct weekly meetings to assess and prioritize active Support Incidents.
• Proactively lead efforts to expand account relationships.
• Collaborate across departments to address complex scenarios and integration challenges.
• Collaborate with D2L's Project, Development, Deployment, and Infrastructure Consulting teams to fulfill reporting and product requirements on behalf of clients.

Kitchener, Ontario, Canada

• Effectively prioritize, troubleshoot, and resolve client issues.
• Resolve issues received by phone, chat, and service desk portal under tight time constraints.
• Timely and accurate logging of all support cases.
• Building rapport with clients.
• Quickly identify incident trends/patterns and recommend steps to mitigate the impact.
• Troubleshoot issues using a variety of tools, including using T-SQL queries.

Kitchener, Ontário, Canadá

• Responsibilities:
• Resolving specific client issues received by phone, email, or assignment through call tracking system under tight time constraints;
• Identifying and solving site-related issues;
• Identifying and correcting improperly configured installations;
• Timely logging of all support calls in the call tracking system and escalation of problems where appropriate;
• Updating call tracking system with all appropriate details while providing timely customer updates on issues;

Salvador, Bahia, Brazil

This internship has provided me a handful of learning. I have contact with other company headquarters from the Netherlands, USA, and Mexico, checking the import documents and providing vital information for the process. Included in my list of activities, I provide unloading documents for Brazilian ports, just like direct contact with the dispatchers who.

During the internship, I could go through all the parts of the financial area of the company, the payments; treasury; and investments. During my whole experience, I had the autonomy to show what I thought could be better, and I could implement some Excel sheets created by me, that made the work that used to take the whole morning, now it takes 1 hour..

Engineering Bachelor, Production Engineering

Global Supply Chain Management